- Humana (Austin, TX)
- …education process of MarketPOINT Sales Agents. This position will oversee the Call Quality process which includes call monitoring , call evaluations, ... a part of our caring community and help us put health first** Call Quality Professionals provide information that will assist in the feedback and the formal… more
- Houston Methodist (Katy, TX)
- …for improvement within the scheduling team. + Reviews new and current staff performance by monitoring and evaluating call quality through regular call ... patient in stressful situations + Working knowledge of multifunctional call recording quality monitoring solutions (voice and screen capture) **SUPPLEMENTAL… more
- Houston Methodist (Katy, TX)
- …remain calm and patient in stressful situations + Working knowledge of multifunctional call recording quality monitoring solutions (voice and screen capture) ... caring, personalized and efficient experiences to patients and colleagues. ** QUALITY /SAFETY ESSENTIAL FUNCTIONS** + Produces and reviews daily/weekly/monthly forecasting… more
- Teleperformance USA (Mcallen, TX)
- …internal, external or QA team calibrations to track results and attendance** + ** Quality Assurance CSAT calibration process with clients, monitoring services and ... **Category :** ** Quality Assurance** **About TP** **TP is a global,...**Purpose** **Support of the operation and the customer through monitoring agent transactions quantifying the results and ensuring all… more
- Mass Markets (Killeen, TX)
- …the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee QA analysts, ensure ... compliance with client standards, and drive continuous improvement in service quality . To be considered for this role, you must complete a full application on our… more
- Cardinal Health (Austin, TX)
- …following client regulatory guidelines. + Identify trends and training needs from call monitoring and escalate appropriately. + Work effectively with dynamic, ... and problem resolution. Performance Monitoring is responsible for monitoring , analyzing and reviewing customer contact quality . **Responsibilities:** +… more
- Beacon Mobility (Houston, TX)
- …* Responsible for monitoring and evaluating staff members on the quality and process of work performed as measured against standards. * Assist with ... new procedures, and update existing procedures when changes occur. * Conduct agent monitoring activities, while providing live in the moment coaching for quality … more
- Allied Universal (Richardson, TX)
- …We integrate advanced technology - video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel ... hiring for a Security Intervention Specialist Lead at our Monitoring and Response Center (MaRC). The primary function of...exceeded on their designated shift. This is a 24/7 call center environment that requires individuals to sit for… more
- Mass Markets (Killeen, TX)
- …from a call center + Proven ability to meet performance, efficiency, and quality assurance targets + Monitoring of individual and team results to identify ... excellent communication skills, we need your help in managing call center sales agents. While your team operate the...Work with other departments in the organization, such as quality assurance, training, IT, and recruiting. + Develop and… more
- Allied Universal (Richardson, TX)
- …We integrate advanced technology - video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel ... Universal(R) is hiring a Assistant MaRC Manager. The Assistant Manager at our Monitoring and Response Center (MaRC) will monitor the assigned customers, document any… more