- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …measurements between team, vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes ... and providing feedback to the communication owners. + Utilizes quality monitoring program to compile and track...basis, as well as through long-term projects. + Provides call quality metrics data to generate and… more
- Houston Methodist (Cypress, TX)
- At Houston Methodist, the Director Quality & Outcomes position is responsible for the leadership and strategic direction, oversight, and coordination of quality ... safety, clinical outcomes, risk management, infection control, performance improvement, quality issues, external reporting, and regulatory compliance. This position… more
- CenterWell (Austin, TX)
- …part of our caring community and help us put health first** The Care Delivery Call Quality Professional works within the PCO Growth and Retention group. The Care ... Delivery Call Quality Professional will be responsible for auditing, training and monitoring the Tele Sales Agents who are responsible for converting… more
- Houston Methodist (Baytown, TX)
- At Houston Methodist, the Manager Quality position is responsible for providing direct supervision of performance improvement staff and oversight of quality ... to facilitate improvement efforts relevant to clinical care. The Manager Quality position facilitates and directs implementation of evidence-based practice using… more
- Houston Methodist (The Woodlands, TX)
- At Houston Methodist, the Chief Quality Officer (CQO) position is responsible for implementing the HM vision and strategy for excellence in clinical quality ... position collaborates with the System CQO and other system physician leadership in quality and patient safety to support the development of the strategy and goals… more
- Subaru of America (Coppell, TX)
- …to Customer Advocates through side-by-side observations, coaching sessions, experience reviews, call evaluations, financial accuracy reviews, and live monitoring ... with actions that set an example for others to follow. That's what we call our Subaru Love Promise(R). Subaru is a globally renowned automobile manufacturer known… more
- Houston Methodist (Houston, TX)
- At Houston Methodist, the Quality Resource Nurse position is responsible for providing clinical expertise and serves as a resource to the organization through ... educational programs and quality improvement projects by supporting multiple areas across the...Employs a proactive approach to optimizing safe outcomes by monitoring and improving the department workflow, using peer-to-peer accountability,… more
- Cardinal Health (Austin, TX)
- …well as educate and influence others on those requirements. **Qualifications:** + Call monitoring /audit experience preferred. + Case audit experience preferred. ... patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to… more
- General Motors (Austin, TX)
- …Experience with version control systems like Git. + Familiarity with SonarQube for code quality testing + Experience with Datadog for monitoring + Proficient in ... We are looking for an exceptional and experienced Software Quality Engineer who is excited about ensuring high ...search or application for employment, email (###@GM.com) us or call us at ###. In your email, please include… more
- Academy Sports + Outdoors (Katy, TX)
- …years of customer service or training experience required + Experience in a call center environment is preferred Skills: + Strong presentation skills, enthusiasm for ... inconsistencies and recommend changes and enhancements to processes, training, and monitoring programs + Leverages customer insights to develop strategies to elevate… more