- Guthrie (Sayre, PA)
- …to Tapit Nova call accounting system, Avaya IP Office, Xima Reporting & Call Recording , Avaya Call Pilot, Avaya CS1000 PBX, Avaya Communication Manager ... including but not limited to Avaya IP Office, Xima Reporting & Call Recording , Skype/Teams for Business Conferencing. etc. 5. Work directly with Network team… more
- CVS Health (Harrisburg, PA)
- …of call center applications, including Aspect Workforce Management, Verint Call Recording /Quality Analytics, KANA Secure Messaging, Five9 Web Chat, and ... and every day. **Position Summary** The Business Transactions Services & Support (BTSS) Call Center Tools Team is looking to fill a **Manager, Project Management… more
- Cognizant (Harrisburg, PA)
- …CTI, Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Call Recording , Workforce Management and Quality Assurance for multi-channel ... and data visualization and analysis. . Implement and troubleshoot the Five9 call center software solutions in a wide array of configurations and environments… more
- ASM Research, An Accenture Federal Services Company (Harrisburg, PA)
- …to contribute to quality assurance program creation or execution. + Experience with call center call monitoring/ recording software. + Exceptional customer ... Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects working… more
- Verint Systems, Inc. (Harrisburg, PA)
- …Verint or similar products; and/or understanding of Contact Center, cloud technology, call recording , Speech Analytics, Text Analytics, Real Time Speech ... products; and ability to develop detailed knowledge of application recording (screen and/or data capture), analytics applications, employee performance management,… more
- Humana (Harrisburg, PA)
- …Softphone, Voice Authentication, Desktop Process Automation and Analytics, Speech Analytics, Call Recording , Workforce Management, AI/ML, Chatbots etc. + ... Experience integrating contact center applications with other SaaS cloud solution (like Salesforce, ServiceNow, MS Dynamics, etc.). + Technically hands-on experience with setting up pilots and POC for solution evaluations on the SaaS platform + Architecture… more
- United States Steel (West Mifflin, PA)
- …+ Remote office work for A/V technology (Cisco and Microsoft) + Contact center, call recording and other auxiliary telecom functions + Cisco Webex based meeting ... events + Support high visibility and executive-related events and needs, both in person and remotely. + Assist with Microsoft Endpoint and Office 365 management, as capacity allows. + Evaluate security posture and identify process improvements. + Manage… more
- Canon USA & Affiliates (Upper Darby, PA)
- …+ Responsible for the effective management of customer calls and emails to include recording the call and issue, working within available means to resolve and/or ... and provide feedback to the customer when issues are resolved + Escalates call in accordance with department procedures + Works with the supervisors and analysts… more
- Canon Business Process Services (Upper Darby, PA)
- …+ Responsible for the effective management of customer calls and emails to include recording the call and issue, working within available means to resolve and/or ... and provide feedback to the customer when issues are resolved + Escalates call in accordance with department procedures + Works with the supervisors and analysts… more
- Audacy (Philadelphia, PA)
- **Overview** **Job Title: Producer - Part-Time - On- Call ** **WIP-FM** **Department: Programming** **Reporting To: Programming Coordinator** **Employment Type: Part** ... insurance._** **Overview** **:** WIP-FM in Philadelphia has an opening for an on- call Part-Time Producer. This is an evergreen position, we accept applications on… more