• Sr Engineer, Telecom - IT Infrastructure - Full…

    Guthrie (Sayre, PA)
    …to Tapit Nova call accounting system, Avaya IP Office, Xima Reporting & Call Recording , Avaya Call Pilot, Avaya CS1000 PBX, Avaya Communication Manager ... including but not limited to Avaya IP Office, Xima Reporting & Call Recording , Skype/Teams for Business Conferencing. etc. 5. Work directly with Network team… more
    Guthrie (08/14/25)
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  • Manager, Project Management - Application Lead

    CVS Health (Harrisburg, PA)
    …of call center applications, including Aspect Workforce Management, Verint Call Recording /Quality Analytics, KANA Secure Messaging, Five9 Web Chat, and ... and every day. **Position Summary** The Business Transactions Services & Support (BTSS) Call Center Tools Team is looking to fill a **Manager, Project Management… more
    CVS Health (08/28/25)
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  • Five9 app Developer

    Cognizant (Harrisburg, PA)
    …CTI, Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Call Recording , Workforce Management and Quality Assurance for multi-channel ... and data visualization and analysis. . Implement and troubleshoot the Five9 call center software solutions in a wide array of configurations and environments… more
    Cognizant (08/28/25)
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  • Contact Center Quality Specialist - III

    ASM Research, An Accenture Federal Services Company (Harrisburg, PA)
    …to contribute to quality assurance program creation or execution. + Experience with call center call monitoring/ recording software. + Exceptional customer ... Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects working… more
    ASM Research, An Accenture Federal Services Company (07/11/25)
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  • Solution Consultant

    Verint Systems, Inc. (Harrisburg, PA)
    …Verint or similar products; and/or understanding of Contact Center, cloud technology, call recording , Speech Analytics, Text Analytics, Real Time Speech ... products; and ability to develop detailed knowledge of application recording (screen and/or data capture), analytics applications, employee performance management,… more
    Verint Systems, Inc. (06/26/25)
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  • Senior Application Architect Contact Center…

    Humana (Harrisburg, PA)
    …Softphone, Voice Authentication, Desktop Process Automation and Analytics, Speech Analytics, Call Recording , Workforce Management, AI/ML, Chatbots etc. + ... Experience integrating contact center applications with other SaaS cloud solution (like Salesforce, ServiceNow, MS Dynamics, etc.). + Technically hands-on experience with setting up pilots and POC for solution evaluations on the SaaS platform + Architecture… more
    Humana (08/27/25)
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  • Network Administrator II

    United States Steel (West Mifflin, PA)
    …+ Remote office work for A/V technology (Cisco and Microsoft) + Contact center, call recording and other auxiliary telecom functions + Cisco Webex based meeting ... events + Support high visibility and executive-related events and needs, both in person and remotely. + Assist with Microsoft Endpoint and Office 365 management, as capacity allows. + Evaluate security posture and identify process improvements. + Manage… more
    United States Steel (08/23/25)
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  • Customer Service Specialist

    Canon USA & Affiliates (Upper Darby, PA)
    …+ Responsible for the effective management of customer calls and emails to include recording the call and issue, working within available means to resolve and/or ... and provide feedback to the customer when issues are resolved + Escalates call in accordance with department procedures + Works with the supervisors and analysts… more
    Canon USA & Affiliates (08/27/25)
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  • Customer Service Specialist

    Canon Business Process Services (Upper Darby, PA)
    …+ Responsible for the effective management of customer calls and emails to include recording the call and issue, working within available means to resolve and/or ... and provide feedback to the customer when issues are resolved + Escalates call in accordance with department procedures + Works with the supervisors and analysts… more
    Canon Business Process Services (08/27/25)
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  • Producer - Part-Time - On- Call WIP-FM

    Audacy (Philadelphia, PA)
    **Overview** **Job Title: Producer - Part-Time - On- Call ** **WIP-FM** **Department: Programming** **Reporting To: Programming Coordinator** **Employment Type: Part** ... insurance._** **Overview** **:** WIP-FM in Philadelphia has an opening for an on- call Part-Time Producer. This is an evergreen position, we accept applications on… more
    Audacy (06/22/25)
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