- Houston Methodist (Katy, TX)
- …calm and patient in stressful situations + Working knowledge of multifunctional call recording quality monitoring solutions (voice and screen capture) ... team. + Reviews new and current staff performance by monitoring and evaluating call quality through regular call reviews. Provides constructive feedback to… more
- TEKsystems (Irving, TX)
- …a skilled WFOS Solutions Engineer with strong experience in NICE and Nexidia platforms, call recording , and call center technologies. This role is ideal ... Proficiency in PowerShell scripting + Experience with NICE, Nexidia, or similar call center/ call recording technologies + Ability to reverse engineer and… more
- Houston Methodist (Katy, TX)
- …remain calm and patient in stressful situations + Working knowledge of multifunctional call recording quality monitoring solutions (voice and screen capture) + ... reporting of key performance metrics such as staffing levels, call volumes, occupancy, and schedule adherence. + Oversees real-time...**WORK EXPERIENCE** + Five years of experience in a call center operation to include three years in a… more
- Chewy (Richardson, TX)
- …solutions + Implement integrations with tools such as NICE WFM, Qualtrics, Tableau, Call recording , Intrado (e911), cardeasy (PCI solution), and Snowflake (A3S) ... operational critical metrics + Integration experience with NICE WFM, Qualtrics, Tableau, Call recording , Intrado (e911), cardeasy (PCI solution), and Snowflake… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …to contribute to quality assurance program creation or execution. + Experience with call center call monitoring/ recording software. + Exceptional customer ... Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects working… more
- Verint Systems, Inc. (Austin, TX)
- …Verint or similar products; and/or understanding of Contact Center, cloud technology, call recording , Speech Analytics, Text Analytics, Real Time Speech ... products; and ability to develop detailed knowledge of application recording (screen and/or data capture), analytics applications, employee performance management,… more
- Santander US (Austin, TX)
- …as any new functionality. Activate high volume messaging triggers. Support lightboard, call recording , performance monitoring and dialer systems. * Utilize ... duties in support of consumer operations, specifically: to oversee the day-to-day call flow operations of the CSC, Collections, Santander Assist Line, SC, Fraud… more
- Teledyne (Dallas, TX)
- …is also desirable: + Cisco SBCs: Cisco Unified Border Element (CUBE) + Imagicle Call Recording + Tendfor for Microsoft Teams telephony + InterFAX Online Fax ... Webex Calling, from migration of legacy telephony solutions to setting up voice call queues for a contact center. + Maintain, manage and troubleshoot existing Cisco… more
- Citigroup (Irving, TX)
- …Oracle RDBMS, MS SQL, Gemfire caching, Cisco softphone libraries and NICE call recording , Github Co-pilot **Job Family Group:** Technology **Job Family:** ... Applications Development **Time Type:** Full time **Primary Location:** Irving Texas United States **Primary Location Full Time Salary Range:** $125,760.00 - $188,640.00 In addition to salary, Citi's offerings may also include, for eligible employees,… more
- POWER Engineers (TX)
- **Archaeological Field Technician - On Call Temporary** Location **Salt Lake City** Secondary Locations **Las Vegas, Reno** Job Code **18484** \# of openings **3** ... and archaeological field techniques in connection with locating, testing, recording , mapping, and evaluating archaeological sites and supporting field surveys.… more