• Access Center Educator

    Houston Methodist (Katy, TX)
    …calm and patient in stressful situations + Working knowledge of multifunctional call recording quality monitoring solutions (voice and screen capture) ... team. + Reviews new and current staff performance by monitoring and evaluating call quality through regular call reviews. Provides constructive feedback to… more
    Houston Methodist (07/31/25)
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  • Workforce Solutions Engineer (NICE/Nexidia)

    TEKsystems (Irving, TX)
    …a skilled WFOS Solutions Engineer with strong experience in NICE and Nexidia platforms, call recording , and call center technologies. This role is ideal ... Proficiency in PowerShell scripting + Experience with NICE, Nexidia, or similar call center/ call recording technologies + Ability to reverse engineer and… more
    TEKsystems (08/16/25)
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  • Sr Access Center Workforce Management…

    Houston Methodist (Katy, TX)
    …remain calm and patient in stressful situations + Working knowledge of multifunctional call recording quality monitoring solutions (voice and screen capture) + ... reporting of key performance metrics such as staffing levels, call volumes, occupancy, and schedule adherence. + Oversees real-time...**WORK EXPERIENCE** + Five years of experience in a call center operation to include three years in a… more
    Houston Methodist (06/10/25)
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  • UC Engineer III

    Chewy (Richardson, TX)
    …solutions + Implement integrations with tools such as NICE WFM, Qualtrics, Tableau, Call recording , Intrado (e911), cardeasy (PCI solution), and Snowflake (A3S) ... operational critical metrics + Integration experience with NICE WFM, Qualtrics, Tableau, Call recording , Intrado (e911), cardeasy (PCI solution), and Snowflake… more
    Chewy (08/22/25)
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  • Contact Center Quality Specialist - III

    ASM Research, An Accenture Federal Services Company (Austin, TX)
    …to contribute to quality assurance program creation or execution. + Experience with call center call monitoring/ recording software. + Exceptional customer ... Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects working… more
    ASM Research, An Accenture Federal Services Company (07/11/25)
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  • Solution Consultant

    Verint Systems, Inc. (Austin, TX)
    …Verint or similar products; and/or understanding of Contact Center, cloud technology, call recording , Speech Analytics, Text Analytics, Real Time Speech ... products; and ability to develop detailed knowledge of application recording (screen and/or data capture), analytics applications, employee performance management,… more
    Verint Systems, Inc. (06/26/25)
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  • Real Time Support Specialist-Workforce Management

    Santander US (Austin, TX)
    …as any new functionality. Activate high volume messaging triggers. Support lightboard, call recording , performance monitoring and dialer systems. * Utilize ... duties in support of consumer operations, specifically: to oversee the day-to-day call flow operations of the CSC, Collections, Santander Assist Line, SC, Fraud… more
    Santander US (08/21/25)
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  • Sr. Collaboration Systems Engineer

    Teledyne (Dallas, TX)
    …is also desirable: + Cisco SBCs: Cisco Unified Border Element (CUBE) + Imagicle Call Recording + Tendfor for Microsoft Teams telephony + InterFAX Online Fax ... Webex Calling, from migration of legacy telephony solutions to setting up voice call queues for a contact center. + Maintain, manage and troubleshoot existing Cisco… more
    Teledyne (07/31/25)
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  • Full Stack Software Engineer

    Citigroup (Irving, TX)
    …Oracle RDBMS, MS SQL, Gemfire caching, Cisco softphone libraries and NICE call recording , Github Co-pilot **Job Family Group:** Technology **Job Family:** ... Applications Development **Time Type:** Full time **Primary Location:** Irving Texas United States **Primary Location Full Time Salary Range:** $125,760.00 - $188,640.00 In addition to salary, Citi's offerings may also include, for eligible employees,… more
    Citigroup (08/21/25)
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  • Archaeological Field Technician - On Call

    POWER Engineers (TX)
    **Archaeological Field Technician - On Call Temporary** Location **Salt Lake City** Secondary Locations **Las Vegas, Reno** Job Code **18484** \# of openings **3** ... and archaeological field techniques in connection with locating, testing, recording , mapping, and evaluating archaeological sites and supporting field surveys.… more
    POWER Engineers (07/22/25)
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