- Banc of California (Santa Ana, CA)
- …Develops daily, weekly and monthly reporting. + Reviews Interactive Voice Response (IVR) call routing , options and volume. Develops business plans to improve the ... Management (TM) Services Manager is responsible for leading the Treasury Services Call Center, which supports the business online banking platform and its associated… more
- Carrington (Anaheim, CA)
- …of call center technologies and processes including delinquency dialer routines, call routing and contact center fundamentals preferred. + Ability to ... planning, forecasting, managing, monitoring, reporting, and resource management within Carrington's call center and dialer operations. Focus on the use of… more
- Cedars-Sinai (Beverly Hills, CA)
- …networks. VoIP (Voice over IP) configuration and maintenance of Cisco IP phones, call routing , and voicemail systems. Solid grasp of enterprise networking ... telecommunications or information technology services, with special emphasis on Automated Call Distribution (ACD), Automated Attendant, and RF services. Two (2) plus… more
- Cardinal Health (San Diego County, CA)
- …Promptly and Professionally + Greet callers courteously. + Identify the purpose of the call . + Routing Calls + Direct calls to the appropriate department or ... staff or departments. + Follow up with customers or clients as needed. + Maintaining Call Logs + Record details of calls for reference or reporting. + Note any… more
- Sierra Nevada Company, LLC (Folsom, CA)
- …or small team. + Serve as the primary point of contact for external phone call routing and handle general internal inquiries. + Lead routine office tasks ... ensuring a well-organized and efficient work environment, including filing, ordering supplies, and data entry. + Manage office equipment, ensuring availability and functionality. + Help with new employee orientation and maintain seating procedures. + Assist… more
- Carrington (Anaheim, CA)
- …satisfaction. + Effectively communicate on a regular basis to business units overall routing and call flow design for inbound/outbound IVRs, campaigns, system ... with dialer support team to optimize resource utilization as it relates to call forecasting and meeting daily business needs. + Understand the dialer metrics,… more
- Allied Universal (Los Angeles, CA)
- …and call logging + Incident Report issuance and collection + Operations support; routing of call information to the appropriate units for handling + Ensure ... timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station + Receive and respond to emergency and non-emergency calls from… more
- Teva Pharmaceuticals (Sacramento, CA)
- …available opportunities and challenges, maximizing effectiveness with fewer touchpoints, planning routing to maximize call points within different areas of ... results and meeting sales goals within their accounts + Engage in pre- call planning to identify goals, consider intricacies of accounts, and create effective… more
- Meta (Fremont, CA)
- …and policies 3. Escalation Management: Participate in the team's Tier 3 and 4 on- call rotation with the goal of routing issues as needed and understanding ... and Service Management functions 12. Technical knowledge of routers, switches, routing protocols and circuit troubleshooting 13. Time management and program… more
- SOLUTE Careers (San Diego, CA)
- …equipment, software and services across the CANES architecture to include switching, routing , firewall, proxy, wireless, call managers, network access control, ... and network time services. + Design, develop, implement, and troubleshoot VLANs, routing protocols, IP addressing plans, and WAN connectivity. + Integrate external… more