- UIC Government Services and the Bowhead Family of Companies (San Diego, CA)
- …services + Proficiency designing dial plans, IVR flows, queue logic, and call routing policies + Strong documentation and customer-facing communication skills ... SIP endpoints, including Cisco SIP phones, Poly/Polycom, and Yealink. + Implement call flows, auto-attendants, queueing, callback, and ACD routing logic. **E911… more
- Philips (San Diego, CA)
- …be obtained. + Analyzing data to effectively target priority healthcare teams and create sales call routing . Capable to be flexible and adjust routing to fit ... pipeline management needs. **You're the right fit if:** + You've acquired 3+ years of successful direct field sales, clinical education or clinical sales support experience. Previous durable/home medical equipment and/or pharmaceutical sales experience… more
- Stanford Health Care (Newark, CA)
- …development and implementation of contact center strategies and initiatives to optimize call routing , reduce wait times, and improve overall customer experience ... accurate records and documentation related to contact center activities, including call logs, customer interactions and employee performance records. + Coordinates… more
- TAD PGS, Inc. (San Diego, CA)
- …of Cisco Collaboration solutions. + Assist the Senior Implementation Engineer in configuring call routing , dial plans, voice gateways, and SIP trunks. Basic ... in Layer 3&4 Protocols and Cisco Firewalls + Experience in Cisco Unified Call Manager + Experience as a Network Engineer. + Scripting experience-python or ansible… more
- NBC Universal (Universal City, CA)
- …troubleshooting voice networks, including Quality of Service (QoS), dial plans, and call routing . + Extensive experience with Cisco PBX infrastructure, ... encompassing configuration, troubleshooting, and change management. + In-depth knowledge and hands-on experience with Microsoft Teams Admin Portal and Webex Control Hub. + Expertise in hosted voice solutions and VoIP trunking, with practical exposure to… more
- Stanford Health Care (Newark, CA)
- …Cloud CX, NICE inContact, Avaya CMS, Amazon Connect, or similar. Knowledge of call routing , IVR reporting, and contact center operational metrics. Familiarity ... with scripting or automation tools (Python, R, VBA). Systems & Platforms: Work with data from contact center platforms such as Genesys, NICE inContact, Avaya, Five9, Amazon Connect, CISCO or similar. Integrate data from multiple sources (WFM tools, CRM, IVR,… more
- Robert Half Office Team (Los Angeles, CA)
- …projects as assigned by management. * Operate switchboard systems efficiently to handle call routing and inquiries. * Maintain accurate records and documentation ... for office services. Requirements * At least one year of experience in office services, ideally in legal, banking, or corporate environments. * Previous experience as a receptionist, switchboard operator, or administrative assistant preferred. * Proficiency in… more
- Humana (Sacramento, CA)
- …(WAN/LAN/Wi-Fi) + End-user computing, print, imaging, clinical peripherals + Telephony, call routing , IVR/contact center workflows + Athena (or comparable ... EHR) interfaces and workflows + Enterprise Data Warehouse ingestion patterns + Experience with technology due diligence, integration scoping, and investment planning. + Proficient in SAFe delivery, PI planning, dependency management. + Strong competency in… more
- Newegg Inc. (Diamond Bar, CA)
- …needs. + Collaborate with IT and CX teams to analyze IVR data, identify call routing or containment opportunities, and optimize menu logic to improve ... self-service resolution rates. + Manage multiple projects and competing deadlines to minimize operational impact and maintain service continuity. + Facilitates user group meetings, feedback sessions, software demonstrations, and training. + Collaborate with… more
- Allied Universal (San Jose, CA)
- …and call logging + Incident Report issuance and collection + Operations support; routing of call information to the appropriate units for handling + Ensure ... timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station + Receive and respond to emergency and non-emergency calls from… more