- Banc of California (Santa Ana, CA)
- …Develops daily, weekly and monthly reporting. + Reviews Interactive Voice Response (IVR) call routing , options and volume. Develops business plans to improve the ... Management (TM) Services Manager is responsible for leading the Treasury Services Call Center, which supports the business online banking platform and its associated… more
- Lumen (Sacramento, CA)
- …+ **Implement and maintain** SIP-based voice infrastructure in AWS, including SBCs, and call routing logic. + **Automate provisioning and monitoring** of voice ... hybrid voice environments. + **Troubleshoot and resolve** issues related to call quality, latency, and service availability in real-time. + **Collaborate with… more
- Cardinal Health (San Diego County, CA)
- …Promptly and Professionally + Greet callers courteously. + Identify the purpose of the call . + Routing Calls + Direct calls to the appropriate department or ... staff or departments. + Follow up with customers or clients as needed. + Maintaining Call Logs + Record details of calls for reference or reporting. + Note any… more
- Robert Half Office Team (Manhattan Beach, CA)
- …appropriately. * Manage a switchboard with 1 to 10 phone lines, ensuring effective call routing . * Maintain accurate records of calls and messages for internal ... tracking. * Handle general receptionist duties, including scheduling appointments and managing inquiries. * Support part-time receptionist tasks as needed to ensure smooth daily operations. * Coordinate with various departments to facilitate communication and… more
- Sierra Nevada Company, LLC (Folsom, CA)
- …or small team. + Serve as the primary point of contact for external phone call routing and handle general internal inquiries. + Lead routine office tasks ... ensuring a well-organized and efficient work environment, including filing, ordering supplies, and data entry. + Manage office equipment, ensuring availability and functionality. + Help with new employee orientation and maintain seating procedures. + Assist… more
- Zoom (San Jose, CA)
- …designing and implementing contact center solutions + Have knowledge of telephony systems and call routing strategies + Be familiar with CRM systems and their ... integration with contact center solutions + Possess excellent problem-solving abilities and attention to detail + Be able to adapt to changing technology and business requirements in the contact center environment Salary Range or On Target Earnings: Minimum:… more
- Amazon (Sunnyvale, CA)
- …to collaborate with on novel risks and to brainstorm fixes. You'll occasionally be on- call , routing some tickets to specialists while taking ownership of other ... issues raised by Alexa and Fire TV engineering, privacy, business and security teams. Your solutions will build trust with our customer teams, diving deep and delivering practical mechanisms to reduce risk, finding the best solution for each unique business.… more
- US Foods (Corona, CA)
- …and warehouse departments to determine delivery feasibility Lead the weekly Ops/Sales Routing meeting Prepare and/or assist in the preparation of various reports on ... requests, sequence change requests, new customer requests, Etc. Maintains routing software system parameters (Roadnet and Mainframe) Strategically drive changes… more
- Stanford Health Care (Menlo Park, CA)
- …requests are handled promptly, accurately, and in compliance with established protocols.* Monitor call and digital media volumes and routing to optimize staffing ... behind-the-scenes operational excellence. This is a role where every call matters, and your leadership directly impacts patient experience,...emergency response activation or a routine day of high call volumes. If you're looking to lead a team… more
- Allied Universal (Los Angeles, CA)
- …and call logging + Incident Report issuance and collection + Operations support; routing of call information to the appropriate units for handling + Ensure ... timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station + Receive and respond to emergency and non-emergency calls from… more