• Sr. VoIP Communications Engineer

    UIC Government Services and the Bowhead Family of Companies (San Diego, CA)
    …services + Proficiency designing dial plans, IVR flows, queue logic, and call routing policies + Strong documentation and customer-facing communication skills ... SIP endpoints, including Cisco SIP phones, Poly/Polycom, and Yealink. + Implement call flows, auto-attendants, queueing, callback, and ACD routing logic. **E911… more
    UIC Government Services and the Bowhead Family of Companies (12/16/25)
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  • Infra. Technology Specialist

    Cognizant (Foster City, CA)
    …, or similar. + Manage **voice services** : dial plans, number assignments, call routing , PSTN connectivity, and SBC configurations. + Configure and maintain ... AD, Okta) and enforce MFA/Conditional Access. . Ensure compliance with **E911** , call recording, and retention policies. . Apply security best practices for UC… more
    Cognizant (01/08/26)
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  • Manager, Vendor & Workforce Management (Utility…

    Liberty Utilities (South Lake Tahoe, CA)
    …contracts, renewals, and performance incentives. + Identify improvement opportunities in call routing , digital deflection, automation, and agent enablement. + ... in electric, gas, or combination operations. + Knowledge of regulatory reporting, call quality compliance, and customer satisfaction drivers. + Lean Six Sigma, PMP,… more
    Liberty Utilities (01/08/26)
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  • Asst Contact Center Manager

    Stanford Health Care (Newark, CA)
    …development and implementation of contact center strategies and initiatives to optimize call routing , reduce wait times, and improve overall customer experience ... accurate records and documentation related to contact center activities, including call logs, customer interactions and employee performance records. + Coordinates… more
    Stanford Health Care (12/02/25)
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  • Cisco Collaboration Engineer

    TAD PGS, Inc. (San Diego, CA)
    …of Cisco Collaboration solutions. + Assist the Senior Implementation Engineer in configuring call routing , dial plans, voice gateways, and SIP trunks. Basic ... in Layer 3&4 Protocols and Cisco Firewalls + Experience in Cisco Unified Call Manager + Experience as a Network Engineer. + Scripting experience-python or ansible… more
    TAD PGS, Inc. (10/15/25)
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  • Business Reporting Analyst - CCaaS (Contact Center…

    Stanford Health Care (Newark, CA)
    …Cloud CX, NICE inContact, Avaya CMS, Amazon Connect, or similar. Knowledge of call routing , IVR reporting, and contact center operational metrics. Familiarity ... with scripting or automation tools (Python, R, VBA). Systems & Platforms: Work with data from contact center platforms such as Genesys, NICE inContact, Avaya, Five9, Amazon Connect, CISCO or similar. Integrate data from multiple sources (WFM tools, CRM, IVR,… more
    Stanford Health Care (12/16/25)
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  • Integration Technology Lead, M&A

    Humana (Sacramento, CA)
    …(WAN/LAN/Wi-Fi) + End-user computing, print, imaging, clinical peripherals + Telephony, call routing , IVR/contact center workflows + Athena (or comparable ... EHR) interfaces and workflows + Enterprise Data Warehouse ingestion patterns + Experience with technology due diligence, integration scoping, and investment planning. + Proficient in SAFe delivery, PI planning, dependency management. + Strong competency in… more
    Humana (11/12/25)
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  • Contact Center Data & Systems Analyst

    Newegg Inc. (Diamond Bar, CA)
    …needs. + Collaborate with IT and CX teams to analyze IVR data, identify call routing or containment opportunities, and optimize menu logic to improve ... self-service resolution rates. + Manage multiple projects and competing deadlines to minimize operational impact and maintain service continuity. + Facilitates user group meetings, feedback sessions, software demonstrations, and training. + Collaborate with… more
    Newegg Inc. (10/21/25)
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  • Security Dispatch Officer - Full Time

    Allied Universal (San Jose, CA)
    …and call logging + Incident Report issuance and collection + Operations support; routing of call information to the appropriate units for handling + Ensure ... timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station + Receive and respond to emergency and non-emergency calls from… more
    Allied Universal (12/31/25)
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  • $18/hour Call Center Representative…

    TEKsystems (Pomona, CA)
    …of which may be lengthy and detailed + Review and research faxes and emails, routing them to the appropriate lenders or clients + Navigate multiple screens and work ... calls with professionalism and apply effective de-escalation techniques Required Skills: + Call center operations + Excel data entry and general computer proficiency… more
    TEKsystems (01/10/26)
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