- UNIVERSAL Technologies, LLC (Brooklyn, NY)
- …communications infrastructure, systems, and technologies. + Knowledge of E911 systems, including call routing , selective routing , and location-based ... systems, including P25 conventional and trunked networks. + Knowledge of NG9-1-1 ESInet call routing . + Experience with SMS, RTT, TCC routing , and SMS… more
- UNIVERSAL Technologies, LLC (Brooklyn, NY)
- …+ Experience with Land-Mobile-Radio (LMR) systems, P25, trunked networks + Knowledge of call routing , selective routing , trunking, and location-based ... 9-1-1 Call Handling Systems + Familiarity with NG911 ESInet and location-based call routing + Experience with SMS, RTT, TCC routing , and SMS aggregation… more
- The Fountainhead Group, Inc. (New York Mills, NY)
- …a typical day as a member of our Customer Service Team. Your role as a call center representative involves: + Routing phone calls to the appropriate people + ... Call Center Representative Full Time - Position is...comparing shipped and ordered quantities + Pulling Home Depot routing through Transplace and forwarding to shipping + Handling… more
- Pearl Interactive Network (Albany, NY)
- …IVR, chatbots, ACD, CRM platforms, and omnichannel communication tools. + Analyze call routing strategies and implement improvements to enhance efficiency. + ... role. + Proven expertise in contact center performance measures, quality assurance, call routing , and omnichannel operations. + Hands-on experience with contact… more
- Brighton Health Plan Solutions, LLC (Westbury, NY)
- …center solutions, taking into consideration the organization's specific requirements, such as call routing , IVR systems, chat, email, and more. + Programming ... and configuring call flows and reporting + Configure and customize Genesys applications to optimize performance + Troubleshoot and resolve technical issues related… more
- New York State Civil Service (Menands, NY)
- NY HELP Yes Agency State Comptroller, Office of the Title Call Center Representative 1, SG 09(NYHELPS)Item# 08227(Multiple) Occupational Category Clerical, ... an environment with substantial face-to-face interaction or in a call center environment.OR30 college semester credit hours.Competitive Minimum Qualifications:You… more
- Ryder System (Albany, NY)
- …lead projects, sub-projects, or provide project technical support. + Participation in On- call rotation + Performs other duties as assigned. **Skills and Abilities** ... design, implementation, and supportadvanced required + Knowledge of IP communication and routing , advanced required + Knowledge of network protocols (QoS, PfR, PoE,… more
- Ellis Medicine (Schenectady, NY)
- …as assigned by supervisor + Will participate in the rotating 24/7 on call support system Qualifications + Education and Certifications + Bachelor's degree in ... IT concepts + Networking: LANs, VLANs, trunks, spanning tree, IP subnetting, routing protocols, SDWAN, SASE, enterprise wireless, packet traces + Cloud Concepts:… more
- City of New York (New York, NY)
- …record abstraction, and epidemiologic record systems maintenance. You will serve as call -line staff and serve as a back-up for the Contact Notification Assistance ... and taking demographic information from providers and the public, routing calls to appropriate ACE staff or other bureaus....to appropriate ACE staff or other bureaus. - Check call line and CNAP line voicemail, fax machine/secured fax… more
- University of Rochester (Brighton, NY)
- …providers. Opens telephone encounter in EMR when speaking with patients. Ensures routing of encounter in EMR to the appropriate staff/provider. Coordinates outgoing ... patients to minimize the need to distribute the telephone call , forwards calls, pages providers, and takes messages. +...Assesses the urgency of a situation and determines appropriate routing for the patient, serves as a resource for… more