• Public Safety Emergency Communications Senior…

    UNIVERSAL Technologies, LLC (Brooklyn, NY)
    …+ Experience with Land-Mobile-Radio (LMR) systems, P25, trunked networks + Knowledge of call routing , selective routing , trunking, and location-based ... 9-1-1 Call Handling Systems + Familiarity with NG911 ESInet and location-based call routing + Experience with SMS, RTT, TCC routing , and SMS aggregation… more
    UNIVERSAL Technologies, LLC (10/02/25)
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  • Senior Genesys Cloud Engineer remote

    Humana (Albany, NY)
    …+ 1 or more years implementing and supporting "Genesys Cloud" voice services - Call Routing and ACD or Predictive Dialer + Experience implementing and supporting ... in leading technical efforts in support of resolving complex voice quality and call routing issues in an enterprise SIP environment + Must be passionate about… more
    Humana (09/20/25)
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  • Call Center Representative

    The Fountainhead Group, Inc. (New York Mills, NY)
    …a typical day as a member of our Customer Service Team. Your role as a call center representative involves: + Routing phone calls to the appropriate people + ... Call Center Representative Full Time - Position is...comparing shipped and ordered quantities + Pulling Home Depot routing through Transplace and forwarding to shipping + Handling… more
    The Fountainhead Group, Inc. (07/29/25)
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  • Communication Administrator

    Akwesasne Mohawk Casino Resort (Hogansburg, NY)
    …assigned. + Administer and maintain the IP phone system, including user configurations, call routing , and voicemail setup. + Troubleshoot and resolve issues ... their requirements. + Monitor system performance and ensure optimal uptime and call quality. + Develops implementation plans to upgrade communications systems. +… more
    Akwesasne Mohawk Casino Resort (09/30/25)
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  • Senior Lead - VOIP Engineer

    Sprinklr (NY)
    …(SBC), NAT traversal, load balancing, and failover strategies + Define standards for call routing and audio quality optimization (codecs, jieer, etc.) + Lead ... + Collaborate with Backend and API teams to design provisioning, billing, and call analytics APIs + Evaluate and onboard open-source tools or commercial carriers as… more
    Sprinklr (09/21/25)
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  • Google CES Engineer

    conEdison (New York, NY)
    …and apply cyber security best practices, required. + Strong understanding of call routing , IVR, speech recognition, agent assist, analytics, reporting, and ... omnichannel capabilities, required. + Experienced in integrating cloud-based contact center platforms with CRM, ticketing systems, and custom enterprise applications, required. + Experienced in designing RESTful APIs and integrating with third-party services… more
    conEdison (10/01/25)
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  • Contact Center - Consulting Solution Engineer

    Zoom (New York, NY)
    …designing and implementing contact center solutions* Have knowledge of telephony systems and call routing strategies* Be familiar with CRM systems and their ... integration with contact center solutions* Possess excellent problem-solving abilities and attention to detail* Be able to adapt to changing technology and business requirements in the contact center environment Salary Range or On Target Earnings: Minimum:… more
    Zoom (09/30/25)
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  • Remote Dialer Operations Analyst II

    Carrington (Albany, NY)
    …satisfaction. + Effectively communicate on a regular basis to business units overall routing and call flow design for inbound/outbound IVRs, campaigns, system ... with dialer support team to optimize resource utilization as it relates to call forecasting and meeting daily business needs. + Understand the dialer metrics,… more
    Carrington (08/20/25)
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  • Non-Retail Account Manager - New York City

    Teva Pharmaceuticals (New York, NY)
    …available opportunities and challenges, maximizing effectiveness with fewer touchpoints, planning routing to maximize call points within different areas of ... capitalize on growth opportunities among large institutions that fall outside of current call targets. The ideal candidate will possess a strong analytical acumen, a… more
    Teva Pharmaceuticals (09/10/25)
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  • Call Center Representative 1, SG-9…

    New York State Civil Service (Menands, NY)
    NY HELP Yes Agency State Comptroller, Office of the Title Call Center Representative 1, SG-9 (NYHELPS) Item# 08397 Occupational Category Clerical, Secretarial, ... position is located within multiple bureaus in the Division of Retirement Services. Call Center Representatives are expected to assist in the completion of casework… more
    New York State Civil Service (10/01/25)
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