• Call Center Representative

    The Fountainhead Group, Inc. (New York Mills, NY)
    …a typical day as a member of our Customer Service Team. Your role as a call center representative involves: + Routing phone calls to the appropriate people + ... Call Center Representative Full Time - Position is...comparing shipped and ordered quantities + Pulling Home Depot routing through Transplace and forwarding to shipping + Handling… more
    The Fountainhead Group, Inc. (10/22/25)
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  • Senior Product Owner - Brokerage Technology Team…

    Humana (Albany, NY)
    …Genesys Cloud CX. + Collaborate with technical teams to implement IVR flows, call routing , reporting, and workforce management features. + Manage vendor ... business lines, including Agent CRM, Agent Contracting, Commissions, and Call Center support. We are seeking a strategic and...to lead the evolution and optimization of our Medicare call center telephony systems, with a primary focus on… more
    Humana (11/08/25)
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  • Territory Manager (Manhattan/Staten…

    Philips (Brooklyn, NY)
    …be obtained. + Analyzing data to effectively target priority healthcare teams and create sales call routing . Capable to be flexible and adjust routing to fit ... pipeline management needs. **You're the right fit if:** + You've acquired 3+ years of successful direct field sales, clinical education or clinical sales support experience. Previous durable home medical equipment and/or pharmaceutical sales experience… more
    Philips (11/05/25)
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  • Access Center Ambassador

    WMCHealth (Hawthorne, NY)
    …technology including specialized software platforms as applicable to maximize productivity. + Call Routing : Directing calls to the correct departments or ... NorthEast Provider Solutions Inc. City/State: Hawthorne, NY Category: Service/Trades Department: Call Center Union: No Position: Full Time Hours: M-F 8:30am-5pm… more
    WMCHealth (11/12/25)
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  • Senior Lead - VOIP Engineer

    Sprinklr (NY)
    …(SBC), NAT traversal, load balancing, and failover strategies + Define standards for call routing and audio quality optimization (codecs, jieer, etc.) + Lead ... Backend and API teams to design provisioning, billing, and call analytics APIs + Evaluate and onboard open-source tools...Lead a new category of enterprise software that we call Unified-CXM. + Empower companies to deliver next generation,… more
    Sprinklr (09/21/25)
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  • Communication Administrator

    Akwesasne Mohawk Casino Resort (Hogansburg, NY)
    …assigned. + Administer and maintain the IP phone system, including user configurations, call routing , and voicemail setup. + Troubleshoot and resolve issues ... their requirements. + Monitor system performance and ensure optimal uptime and call quality. + Develops implementation plans to upgrade communications systems. +… more
    Akwesasne Mohawk Casino Resort (10/23/25)
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  • Integration Technology Lead, M&A

    Humana (Albany, NY)
    …(WAN/LAN/Wi-Fi) + End-user computing, print, imaging, clinical peripherals + Telephony, call routing , IVR/contact center workflows + Athena (or comparable ... EHR) interfaces and workflows + Enterprise Data Warehouse ingestion patterns + Experience with technology due diligence, integration scoping, and investment planning. + Proficient in SAFe delivery, PI planning, dependency management. + Strong competency in… more
    Humana (11/12/25)
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  • User Experience Designer, Vice President…

    JPMorgan Chase (New York, NY)
    …pacing on user experience. + Design and optimize IVR and chat flows, including call routing , escalation paths, and error handling for both self-service and ... agent-assisted scenarios. + Develop audio and text prompts and scripts that are clear, concise, and tailored to diverse customer segments. + Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse… more
    JPMorgan Chase (11/08/25)
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  • Healthcare Technical Consultant - Routing…

    Philips (Latham, NY)
    …pre and post-sale technical support in the specialized areas of Routing /Switching and Wireless. You will consult, configure, implement, troubleshoot, and maintain ... Work flexible hours (based on business needs to include overtime, weekends, and on- call rotations). + Wear all required personal protective equipment. **How we work… more
    Philips (10/28/25)
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  • Network Engineer, Operations and Support

    Meta (Albany, NY)
    …partners 2. Escalation Management: Participate in the global team's Tier 3 and 4 on- call rotation with the goal of routing issues as needed and understanding ... how processes or tooling might be improved, skills can be developed, or automation can be implemented to prevent the need to escalate similar issues in the future 3. Operational Leadership: As an operations practitioner within the team you will be expected to… more
    Meta (10/10/25)
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