• Emergency Communications Engineer

    UNIVERSAL Technologies, LLC (Brooklyn, NY)
    …communications infrastructure, systems, and technologies. + Knowledge of E911 systems, including call routing , selective routing , and location-based ... systems, including P25 conventional and trunked networks. + Knowledge of NG9-1-1 ESInet call routing . + Experience with SMS, RTT, TCC routing , and SMS… more
    UNIVERSAL Technologies, LLC (08/01/25)
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  • Call Center Representative

    The Fountainhead Group, Inc. (New York Mills, NY)
    …a typical day as a member of our Customer Service Team. Your role as a call center representative involves: + Routing phone calls to the appropriate people + ... Call Center Representative Full Time - Position is...comparing shipped and ordered quantities + Pulling Home Depot routing through Transplace and forwarding to shipping + Handling… more
    The Fountainhead Group, Inc. (07/29/25)
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  • Senior Lead - VOIP Engineer

    Sprinklr (NY)
    …(SBC), NAT traversal, load balancing, and failover strategies + Define standards for call routing and audio quality optimization (codecs, jieer, etc.) + Lead ... + Collaborate with Backend and API teams to design provisioning, billing, and call analytics APIs + Evaluate and onboard open-source tools or commercial carriers as… more
    Sprinklr (06/13/25)
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  • Senior Product Manager - Medicare

    RVO Health (New York, NY)
    …and launching IVR systems or voice-driven customer experiences; fluency in how IVR trees, call routing , and A/B tests are implemented and evaluated. + Experience ... and partner with engineering teams to ensure streamlined execution. + Partner with call center operations, support teams, and external partners and vendors to align… more
    RVO Health (06/12/25)
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  • Contact Center - Solution Engineer

    Zoom (New York, NY)
    …designing and implementing contact center solutions + Have knowledge of telephony systems and call routing strategies + Be familiar with CRM systems and their ... integration with contact center solutions + Possess excellent problem-solving abilities and attention to detail + Be able to adapt to changing technology and business requirements in the contact center environment Salary Range or On Target Earnings: Minimum:… more
    Zoom (07/26/25)
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  • Call Center Representative 1, SG…

    New York State Civil Service (Menands, NY)
    NY HELP Yes Agency State Comptroller, Office of the Title Call Center Representative 1, SG -09(NYHELPS) Item#062551 Occupational Category Clerical, Secretarial, ... an environment with substantial face-to-face interaction or in a call center environment.OR30 college semester credit hours.Competitive Minimum Qualifications:You… more
    New York State Civil Service (06/25/25)
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  • Call Center Representative 1 (Temp), SG…

    New York State Civil Service (Menands, NY)
    NY HELP No Agency State Comptroller, Office of the Title Call Center Representative 1 (TEMP), SG - 09 Occupational Category No Preference Salary Grade 09 Bargaining ... stating how you meet the above minimum qualifications to https://www.osc.ny.gov/jobs/openings/ call -center-representative-1/052552 Reference Item# 052552-CCR1-TBK on your cover letter for… more
    New York State Civil Service (05/20/25)
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  • Senior Application Engineer (M365)

    NASCO (Albany, NY)
    …administration and support + Experience with Teams Voice administration, including Direct Routing , Auto Attendants, and Call Queues **Required Education:** + ... + Administers and optimizes Teams Voice (Phone System, Calling Plans, Direct Routing , Operator Connect) + Manages and supports SharePoint Online site collections,… more
    NASCO (05/21/25)
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  • Senior Network Engineering Lead - Remote

    Ryder System (Albany, NY)
    …lead projects, sub-projects, or provide project technical support. + Participation in On- call rotation + Performs other duties as assigned. **Skills and Abilities** ... design, implementation, and supportadvanced required + Knowledge of IP communication and routing , advanced required + Knowledge of network protocols (QoS, PfR, PoE,… more
    Ryder System (05/13/25)
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  • Supervisor Customer Service

    Veolia North America (New Rochelle, NY)
    …as well as, optimally routing their routes and completing work. + Manage call escalations for customers at every level, basically serve as the first point of ... New York Customer Service Leader and/or CSRs. This spans across the call center, collections, billing, revenue integrity, and backoffice/field work. The Supervisor… more
    Veolia North America (07/11/25)
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