• Access Center Ambassador

    WMCHealth (Hawthorne, NY)
    …technology including specialized software platforms as applicable to maximize productivity. + Call Routing : Directing calls to the correct departments or ... NorthEast Provider Solutions Inc. City/State: Hawthorne, NY Category: Service/Trades Department: Call Center Union: No Position: Full Time Hours: M-F 8:30am-5pm… more
    WMCHealth (11/12/25)
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  • Senior Lead - VOIP Engineer

    Sprinklr (NY)
    …(SBC), NAT traversal, load balancing, and failover strategies + Define standards for call routing and audio quality optimization (codecs, jieer, etc.) + Lead ... Backend and API teams to design provisioning, billing, and call analytics APIs + Evaluate and onboard open-source tools...Lead a new category of enterprise software that we call Unified-CXM. + Empower companies to deliver next generation,… more
    Sprinklr (09/21/25)
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  • Communication Administrator

    Akwesasne Mohawk Casino Resort (Hogansburg, NY)
    …assigned. + Administer and maintain the IP phone system, including user configurations, call routing , and voicemail setup. + Troubleshoot and resolve issues ... their requirements. + Monitor system performance and ensure optimal uptime and call quality. + Develops implementation plans to upgrade communications systems. +… more
    Akwesasne Mohawk Casino Resort (10/23/25)
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  • Integration Technology Lead, M&A

    Humana (Albany, NY)
    …(WAN/LAN/Wi-Fi) + End-user computing, print, imaging, clinical peripherals + Telephony, call routing , IVR/contact center workflows + Athena (or comparable ... EHR) interfaces and workflows + Enterprise Data Warehouse ingestion patterns + Experience with technology due diligence, integration scoping, and investment planning. + Proficient in SAFe delivery, PI planning, dependency management. + Strong competency in… more
    Humana (11/12/25)
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  • User Experience Designer, Vice President…

    JPMorgan Chase (New York, NY)
    …pacing on user experience. + Design and optimize IVR and chat flows, including call routing , escalation paths, and error handling for both self-service and ... agent-assisted scenarios. + Develop audio and text prompts and scripts that are clear, concise, and tailored to diverse customer segments. + Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse… more
    JPMorgan Chase (11/08/25)
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  • Healthcare Technical Consultant - Routing…

    Philips (Latham, NY)
    …pre and post-sale technical support in the specialized areas of Routing /Switching and Wireless. You will consult, configure, implement, troubleshoot, and maintain ... Work flexible hours (based on business needs to include overtime, weekends, and on- call rotations). + Wear all required personal protective equipment. **How we work… more
    Philips (10/28/25)
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  • Network Engineer, Operations and Support

    Meta (Albany, NY)
    …partners 2. Escalation Management: Participate in the global team's Tier 3 and 4 on- call rotation with the goal of routing issues as needed and understanding ... how processes or tooling might be improved, skills can be developed, or automation can be implemented to prevent the need to escalate similar issues in the future 3. Operational Leadership: As an operations practitioner within the team you will be expected to… more
    Meta (10/10/25)
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  • Network Engineer

    PSEG Long Island (Bethpage, NY)
    …of the systems. + Knowledge and ability to perform the roles of Network Engineer routing and switching. + After hours, call -out is required in the performance of ... tuition reimbursement, and generous paid time off. More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to… more
    PSEG Long Island (10/04/25)
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  • Pre-Service Specialist

    Saratoga Hospital (Saratoga Springs, NY)
    …and scheduling patients within guidelines, taking messages, utilizing templates, and routing clinical inquires to appropriate RN team, clinical or administrative ... financial responsibility, and collects pre-service payments. The PSS works in a call center environment and provides exceptional service to patients, colleagues, and… more
    Saratoga Hospital (11/12/25)
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  • Pre-Service Specialist (Patient Access)

    Saratoga Hospital (Saratoga Springs, NY)
    …and scheduling patients within guidelines, taking messages, utilizing templates, and routing clinical inquires to appropriate RN team, clinical or administrative ... financial responsibility, and collects pre-service payments. The PSS works in a call center environment and provides exceptional service to patients, colleagues, and… more
    Saratoga Hospital (09/11/25)
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