• Senior Genesys Cloud Engineer remote

    Humana (Austin, TX)
    …+ 1 or more years implementing and supporting "Genesys Cloud" voice services - Call Routing and ACD or Predictive Dialer + Experience implementing and supporting ... in leading technical efforts in support of resolving complex voice quality and call routing issues in an enterprise SIP environment + Must be passionate about… more
    Humana (09/20/25)
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  • Contact Center System Lead

    Public Storage (Plano, TX)
    …organization's contact center systems. This role ensures systems such as call routing , workforce management, customer relationship management, quality ... and Administration: + Manage and configure contact center systems including call routing tools, workforce management platforms, customer relationship systems,… more
    Public Storage (09/17/25)
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  • GIS Analyst

    Insight Global (Houston, TX)
    …designing digital maps with geographic data and various other data sets for 9-1-1 call routing . Responsible for data creation, accuracy and maintenance of GIS ... and MSAG data used in the routing of 9-1-1 Investigate reported location and routing discrepancies. Fulfill requests from staff and outside entities for… more
    Insight Global (09/26/25)
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  • GIS Analyst

    Robert Half Technology (Houston, TX)
    …and digital mapping solutions. This role is essential for ensuring accurate 9-1-1 call routing and geographic data integrity. The ideal candidate will ... maps with geographic data and various other data sets for 9-1-1 call routing . Core Responsibilities (Not Limited To) Technology Doesn't Change the World, People… more
    Robert Half Technology (09/25/25)
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  • Director, Customer Excellence

    Xylem (Houston, TX)
    …customer demand and business priorities. + Implement tools and systems to enhance call routing , case management, and customer satisfaction. + Collaborate with IT ... and enforces Standard Operating Procedures (SOPs) for customer engagement, aligns call center resources, and drives performance across customer service and… more
    Xylem (09/17/25)
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  • Tele Sales Manager

    Wells Fargo (Irving, TX)
    …gateways + Experience training and coaching sales agents + Knowledge and understanding of call routing and call reporting dynamics + Intermediate Microsoft ... Office (Outlook, Excel, Word, PowerPoint, LiveMeeting and SharePoint) skills + Bilingual skills are a plus. **Job Expectations:** + This position is not eligible for Visa sponsorship + Must be able to work on-site (Tuesday - Thursday) Hybrid work schedule… more
    Wells Fargo (09/25/25)
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  • Senior Lead - VOIP Engineer

    Sprinklr (TX)
    …(SBC), NAT traversal, load balancing, and failover strategies + Define standards for call routing and audio quality optimization (codecs, jieer, etc.) + Lead ... + Collaborate with Backend and API teams to design provisioning, billing, and call analytics APIs + Evaluate and onboard open-source tools or commercial carriers as… more
    Sprinklr (09/21/25)
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  • Contact Center - Consulting Solution Engineer

    Zoom (Austin, TX)
    …designing and implementing contact center solutions* Have knowledge of telephony systems and call routing strategies* Be familiar with CRM systems and their ... integration with contact center solutions* Possess excellent problem-solving abilities and attention to detail* Be able to adapt to changing technology and business requirements in the contact center environment Salary Range or On Target Earnings: Minimum:… more
    Zoom (09/30/25)
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  • Unified Communications & Infrastructure Support…

    Robert Half Technology (Houston, TX)
    …voice systems. + Administer and troubleshoot VoIP phones, gateways, SIP trunks, call routing , and voicemail systems. + Monitor voice infrastructure performance ... and ensure high availability and quality of service. + Perform upgrades, patches, and maintenance on Cisco UC platforms. + Provide tier 2/3 support for infrastructure systems including Windows/Linux servers, Active Directory, storage, and networking devices. +… more
    Robert Half Technology (09/18/25)
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  • Enterprise Account Executive (New Logo Voice)

    Sinch (San Antonio, TX)
    …and Product leaders + Knowledgeable about SIP, PSTN replacement, APIs, global routing , call analytics, and compliance frameworks (STIR/SHAKEN, FCC, etc.) + ... Peerless, Voxbone, or similar voice platforms-and can speak the language of call quality, scalability, and enterprise telephony strategy-this is your next big… more
    Sinch (09/22/25)
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