- United Site Services (Port Lavaca, TX)
- …dispatch including fielding incoming calls from employees and customers, routing of drivers, and account/customer resolution. **Essential Functions** + Communicate ... that may impact their scheduled services or deliveries + Handle all customer call -ins and updates customer on expected delivery/service times + Make outgoing calls… more
- International (San Antonio, TX)
- …and professional staff + Must have the flexibility to work a rotating weekly on- call schedule + Must be able to work a mandatory overtime rotation schedule + ... 120/24 volt systems with the ability to implement these voltages, including routing of all conduit and wires installing breaker panels, disconnects, transformers,… more
- Wells Fargo (Irving, TX)
- … Routing and Configurations + Troubleshooting, Managing and optimization of call routing logic + Scripting Proficiency in VCC/Studio and administration ... etc) + 3+ years' experience with strong foundational telephony background in IVR/ Call Routing and Softphone **Desired Qualifications:** + Experience in Five9… more
- Charles Schwab (Southlake, TX)
- …will utilize NICE CXOne studio and has a background and understanding of call routing techniques, rules and enhancements. **Responsibilities / Job Duties** In ... and custom built CCIS web portal to build, modify and enhance call routing flows based on business unit/Product Owner specified requirements. + Document and… more
- CGI Technologies and Solutions, Inc. (TX)
- …IT operations. ⦁ Strong understanding of telephony concepts, including SIP, VoIP, call routing , and cloud infrastructure. ⦁ Excellent communication and ... ⦁ Configure and manage agent accounts, skill groups, and routing strategies. ⦁ Design, test, and deploy IVR workflows...strategies. ⦁ Design, test, and deploy IVR workflows and call flows. ⦁ Implement and troubleshoot integrations with third-party… more
- Sprinklr (TX)
- …(SBC), NAT traversal, load balancing, and failover strategies + Define standards for call routing and audio quality optimization (codecs, jieer, etc.) + Lead ... Backend and API teams to design provisioning, billing, and call analytics APIs + Evaluate and onboard open-source tools...Lead a new category of enterprise software that we call Unified-CXM. + Empower companies to deliver next generation,… more
- USAA (San Antonio, TX)
- …**What you'll do:** + **Comprehensive Administrative Support:** Handles schedules, emails, call routing , and ensures appropriate record retention for assigned ... Executive Management Group (EMG) members within HR. Coordinates activities and facilitates timely information flow to and from EMGs. + **Strategic Prioritization and Time Management:** Collaborates with EMGs to understand and prioritize daily activities,… more
- USAA (San Antonio, TX)
- …administrative support to assigned EMG through management of schedule/calendar, emails, call routing and ensuring appropriate record retention. Coordinates ... activities and ensures timely information flow for EMG assigned. + Collaborates with EMG to understand, prioritize and organize daily activities/responsibilities to meet deadlines and deliver on EMG goals/objectives. Identifies topics that translate into… more
- Humana (Austin, TX)
- …(WAN/LAN/Wi-Fi) + End-user computing, print, imaging, clinical peripherals + Telephony, call routing , IVR/contact center workflows + Athena (or comparable ... EHR) interfaces and workflows + Enterprise Data Warehouse ingestion patterns + Experience with technology due diligence, integration scoping, and investment planning. + Proficient in SAFe delivery, PI planning, dependency management. + Strong competency in… more
- Republic Services (Hutchins, TX)
- …+ Analyze daily route information and implement changes to daily routing to ensure efficient, proactive, and immediate improvements to route standardization, ... efficiency and accuracy using the internal routing platform. + Use routing system visibility...customers are serviced, and our promises are kept. + Call Center communication must be updated daily. Continual assessments… more
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