• CCaaS Routing Implementor

    Wells Fargo (Irving, TX)
    … Routing and Configurations + Troubleshooting, Managing and optimization of call routing logic + Scripting Proficiency in VCC/Studio and administration ... etc) + 3+ years' experience with strong foundational telephony background in IVR/ Call Routing and Softphone **Desired Qualifications:** + Experience in Five9… more
    Wells Fargo (11/19/25)
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  • Contact Center Software Developer

    Charles Schwab (Southlake, TX)
    …will utilize NICE CXOne studio and has a background and understanding of call routing techniques, rules and enhancements. **Responsibilities / Job Duties** In ... and custom built CCIS web portal to build, modify and enhance call routing flows based on business unit/Product Owner specified requirements. + Document and… more
    Charles Schwab (11/21/25)
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  • Genesys Cloud Specialist

    CGI Technologies and Solutions, Inc. (TX)
    …IT operations. ⦁ Strong understanding of telephony concepts, including SIP, VoIP, call routing , and cloud infrastructure. ⦁ Excellent communication and ... ⦁ Configure and manage agent accounts, skill groups, and routing strategies. ⦁ Design, test, and deploy IVR workflows...strategies. ⦁ Design, test, and deploy IVR workflows and call flows. ⦁ Implement and troubleshoot integrations with third-party… more
    CGI Technologies and Solutions, Inc. (11/21/25)
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  • Senior Lead - VOIP Engineer

    Sprinklr (TX)
    …(SBC), NAT traversal, load balancing, and failover strategies + Define standards for call routing and audio quality optimization (codecs, jieer, etc.) + Lead ... Backend and API teams to design provisioning, billing, and call analytics APIs + Evaluate and onboard open-source tools...Lead a new category of enterprise software that we call Unified-CXM. + Empower companies to deliver next generation,… more
    Sprinklr (09/21/25)
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  • Executive Assistant - Human Resources

    USAA (San Antonio, TX)
    …**What you'll do:** + **Comprehensive Administrative Support:** Handles schedules, emails, call routing , and ensures appropriate record retention for assigned ... Executive Management Group (EMG) members within HR. Coordinates activities and facilitates timely information flow to and from EMGs. + **Strategic Prioritization and Time Management:** Collaborates with EMGs to understand and prioritize daily activities,… more
    USAA (11/22/25)
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  • Executive Assistant

    USAA (San Antonio, TX)
    …administrative support to assigned EMG through management of schedule/calendar, emails, call routing and ensuring appropriate record retention. Coordinates ... activities and ensures timely information flow for EMG assigned. + Collaborates with EMG to understand, prioritize and organize daily activities/responsibilities to meet deadlines and deliver on EMG goals/objectives. Identifies topics that translate into… more
    USAA (11/18/25)
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  • Integration Technology Lead, M&A

    Humana (Austin, TX)
    …(WAN/LAN/Wi-Fi) + End-user computing, print, imaging, clinical peripherals + Telephony, call routing , IVR/contact center workflows + Athena (or comparable ... EHR) interfaces and workflows + Enterprise Data Warehouse ingestion patterns + Experience with technology due diligence, integration scoping, and investment planning. + Proficient in SAFe delivery, PI planning, dependency management. + Strong competency in… more
    Humana (11/12/25)
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  • Logistics Analyst

    Republic Services (Hutchins, TX)
    …+ Analyze daily route information and implement changes to daily routing to ensure efficient, proactive, and immediate improvements to route standardization, ... efficiency and accuracy using the internal routing platform. + Use routing system visibility...customers are serviced, and our promises are kept. + Call Center communication must be updated daily. Continual assessments… more
    Republic Services (11/25/25)
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  • Network Engineer, Operations and Support

    Meta (Austin, TX)
    …partners 2. Escalation Management: Participate in the global team's Tier 3 and 4 on- call rotation with the goal of routing issues as needed and understanding ... how processes or tooling might be improved, skills can be developed, or automation can be implemented to prevent the need to escalate similar issues in the future 3. Operational Leadership: As an operations practitioner within the team you will be expected to… more
    Meta (10/10/25)
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  • CDL "A" Driver Lead Position - Full-Time (Schertz,…

    Scholastic (San Antonio, TX)
    …Manager and RTS/NTS to review and process all urgent changes that affect the routing . + Co-chair (with Branch Manager) regular driver meetings to review safety and ... (minimum of once per month). + Effectively communicate necessary routing information to assist RTS/NTS with routing ...not limited to, DOT, FMCSA, IFTA, OSHA, etc. + Call Supervisor immediately upon the occurrence of any of… more
    Scholastic (10/24/25)
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