- Fun Town RV (Fort Worth, TX)
- …on Priority 7 Tasks via the Task Command Center and alert users of overdue tasks. Call Routing & Support + Hot transfer calls to the appropriate party or ... department efficiently. + Check phone lines each morning and report issues to the supervisor promptly. Lead Monitoring + Monitor the New Leads Report for Parts and Service to ensure timely response. + Use Interact to confirm lead parsing and assist with lead… more
- CGI Technologies and Solutions, Inc. (Dallas, TX)
- …field activation across OAP (API-based integration layer) , Point of Sale (POS), and call routing . **Required qualifications to be successful in this role:** * ... * Systems & Call Center Readiness o Oversee impacts to IVR routing , call volume shifts, and agent handling models for migrated customer bases. o Identify… more
- Philips (Houston, TX)
- …+ Ability to analyze data to effectively target priority healthcare teams and create sales call routing . Capable to be flexible and adjust routing to fit ... pipeline management needs. **You're the right fit if:** + You have a Bachelor's or Master's degree or equivalent. + You've acquired 3+ years successful direct field sales experience. + Ability to be in the field within Territory 90% (some territories may… more
- Public Storage (Plano, TX)
- …numbers for each property listing. + Collaborate with external vendors/agencies to ensure correct call routing and attribution. + Report on call volumes, ... maintain dashboards or reports that track key metrics for property listings, call tracking, and reputation management. + Offer regular updates and recommendations to… more
- Evolent (Austin, TX)
- …* Operational Insight: Deep understanding of contact center operations, including call routing , queuing, reporting, and analytics. * Cross-Functional ... * Design & Configuration: Design, configure, test, and maintain contact center call flows, system updates, and integrations to optimize system functionality. *… more
- Lumen (Austin, TX)
- …+ **Implement and maintain** SIP-based voice infrastructure in AWS, including SBCs, and call routing logic. + **Automate provisioning and monitoring** of voice ... hybrid voice environments. + **Troubleshoot and resolve** issues related to call quality, latency, and service availability in real-time. + **Collaborate with… more
- Sprinklr (TX)
- …design and delivery of complex voice solutions, including SIP Trunking, PSTN connectivity, call routing architecture, and global number management. + Serve as a ... CXone, Talkdesk, or similar). + Familiarity with programmable voice APIs, call analytics, and cloud-native infrastructure (AWS, Azure, GCP). + Relevant… more
- Sprinklr (TX)
- …(SBC), NAT traversal, load balancing, and failover strategies + Define standards for call routing and audio quality optimization (codecs, jieer, etc.) + Lead ... + Collaborate with Backend and API teams to design provisioning, billing, and call analytics APIs + Evaluate and onboard open-source tools or commercial carriers as… more
- Zoom (Austin, TX)
- …designing and implementing contact center solutions + Have knowledge of telephony systems and call routing strategies + Be familiar with CRM systems and their ... integration with contact center solutions + Possess excellent problem-solving abilities and attention to detail + Be able to adapt to changing technology and business requirements in the contact center environment Salary Range or On Target Earnings: Minimum:… more
- Amazon (Austin, TX)
- …to collaborate with on novel risks and to brainstorm fixes. You'll occasionally be on- call , routing some tickets to specialists while taking ownership of other ... issues raised by Alexa and Fire TV engineering, privacy, business and security teams. Your solutions will build trust with our customer teams, diving deep and delivering practical mechanisms to reduce risk, finding the best solution for each unique business.… more