- Prime Therapeutics (Austin, TX)
- …drives every decision we make. **Job Posting Title** Sr. Network Engineer - Routing Remote **Job Description** The Systems Engineer Senior IT is responsible for ... strategy. + Design, engineer, and support data center, performance hub, and cloud routing + Collaborate with other staff and departments to meet department and… more
- Highmark Health (Austin, TX)
- …OVERVIEW:** Primary accountability is to perform Command Center support to call center teams and provide evaluation and assistance of problems/issues/concerns and/or ... the Command Center. **ESSENTIAL RESPONSIBILITIES:** 1. Forecast future Customer Service call volumes for daily, weekly, monthly, and annual time periods. Including… more
- Meta (Fort Worth, TX)
- …and policies 3. Escalation Management: Participate in the team's Tier 3 and 4 on- call rotation with the goal of routing issues as needed and understanding ... and Service Management functions 12. Technical knowledge of routers, switches, routing protocols and circuit troubleshooting 13. Time management and program… more
- NASCO (Austin, TX)
- …administration and support + Experience with Teams Voice administration, including Direct Routing , Auto Attendants, and Call Queues **Required Education:** + ... + Administers and optimizes Teams Voice (Phone System, Calling Plans, Direct Routing , Operator Connect) + Manages and supports SharePoint Online site collections,… more
- Republic Services (Celina, TX)
- …+ Analyze daily route information and implement changes to daily routing to ensure efficient, proactive, and immediate improvements to route standardization, ... efficiency and accuracy using the internal routing platform. + Use routing system visibility...customers are serviced, and our promises are kept. + Call Center communication must be updated daily. Continual assessments… more
- Chewy (Richardson, TX)
- … call /chat/email flows using Architect, Flows, Integration actions, and routing strategies + Own end-to-end technical delivery of customer communication ... data (via NICE, Genesys, Tableau, Snowflake) to identify trends and recommend routing or design changes that improve operational performance + Collaborate closely… more
- Meta (Fort Worth, TX)
- …and policies 3. Escalation Management: Participate in the team's Tier 3 and 4 on- call rotation with the goal of routing issues as needed and understanding ... how processes or tooling might be improved, skills can be developed, or automation can be implemented to prevent the need to escalate similar issues in the future 4. Risk Management and Assurance: Work internally and with upstream partner teams to ensure… more
- Academy Sports + Outdoors (Katy, TX)
- …field of study preferred + CCNA/CCNP or greater certification is preferred + Cisco Call Manager / WebEx Cloud knowledge is preferred + SIP and Voice routing ... WAN/LAN Cisco Network + Experience in management of IP Routing Protocols, including but not limited to EIGRP and...of DNS and DHCP + Complete comprehension of IP Routing (L3), and switching (L2) in a large Corp… more
- Ryder System (Austin, TX)
- …lead projects, sub-projects, or provide project technical support. + Participation in On- call rotation + Performs other duties as assigned. **Skills and Abilities** ... design, implementation, and supportadvanced required + Knowledge of IP communication and routing , advanced required + Knowledge of network protocols (QoS, PfR, PoE,… more
- Wells Fargo (Irving, TX)
- …military experience, education + 4+ years of experience with configuration of routing and switching latest platforms and solutions - Cisco Nexus and/or Arista ... large enterprises + 4+ years of experience with IP routing protocols (BGP, OSPF, RIP) in a large enterprise...EIGRP **Job Expectations:** + Flexibility to frequently be on call beyond normal working hours + Ability to travel… more