• Operations Site Manager

    Pearl Interactive Network (Richmond, VA)
    …IVR, chatbots, ACD, CRM platforms, and omnichannel communication tools. + Analyze call routing strategies and implement improvements to enhance efficiency. + ... role. + Proven expertise in contact center performance measures, quality assurance, call routing , and omnichannel operations. + Hands-on experience with contact… more
    Pearl Interactive Network (04/26/25)
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  • Voice Engineer (Expert)

    BAE Systems (Herndon, VA)
    …+ Modify, add and remove PRI TDM trunking 5ESS + Modify on-net and off-net call routing in the 5ESS + Troubleshoot Signal Syste 7 (SS7) connectivity to ... PRI issues + Troubleshoot TDM SS7 issues + Troubleshoot routing with PSTN service provider **Preferred Education, Experience, &...Experience, & Skills** + Linux + SIP signaling and call flows + Secure Real-Time Transport Protocol + SIP… more
    BAE Systems (05/14/25)
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  • Telephony Engineer

    ManTech (Mclean, VA)
    …PowerBuilder, Korn shell, and Ruby on Rails. + Integrate telephony systems (eg, IVR, call routing ) into web applications using Ruby on Rails. Modernize legacy ... integrating telephony systems with web applications (eg, handling inbound/outbound calls, IVR, call routing ). + Advanced knowledge of Linux server management… more
    ManTech (05/13/25)
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  • Voice Engineer (Expert)

    BAE Systems (Herndon, VA)
    …providing user training and transition plans + Perform variety of tasks associated with call routing and trunking within the assigned platforms + Participate in ... and other telecom engineers in integration activities involving telephony or call center + Hands-on experience with current secure communications devices (VoIP… more
    BAE Systems (05/14/25)
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  • Voice Engineer (Full Performance)

    BAE Systems (Herndon, VA)
    …providing user training and transition plans + Perform variety of tasks associated with call routing and trunking within the assigned platforms + Participate in ... internal departments to understand system requirements + Design, test and deploy call center technology. Additionally provide user training and transition plans +… more
    BAE Systems (05/10/25)
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  • IT Implementation Engineer

    Adecco US, Inc. (Richmond, VA)
    …not limited to: * Order and implement technologies including Wireless, VOIP, Data routing /switching, call routing , infrastructure, and cabling services. * ... Manage multiple install projects simultaneously, ensuring accurate and timely execution. * Consult with branch resources to define needs and requirements, adhering to established standards. * Coordinate with vendors to ensure the installation and disconnection… more
    Adecco US, Inc. (05/17/25)
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  • Cisco Engineer - Unified Communications…

    Infinitive Inc (Reston, VA)
    …Active Directory, Exchange, WebEx, and third-party applications. + Monitor and optimize QoS, call routing , dial plans, and call recording solutions for ... applications. + Manage and support Cisco Voice & Video infrastructure, including Call Manager clusters, SIP trunks, voice gateways, and telephony endpoints. +… more
    Infinitive Inc (03/25/25)
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  • Lead Telephony Technician

    ManTech (Mclean, VA)
    …Troubleshoot and repair faulty connections, dropped calls, or hardware issues + Configure call routing , voicemail, extensions, and phone features. + Local travel ... may be required between customer buildings or temporary assignment to an alternate location in support of special projects. + Performing HR duties as assigned, including but not limited to: interviewing, hiring, career enablement, performance counseling,… more
    ManTech (05/14/25)
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  • Enterprise IT Support Officer (EITSO) - Phone Tech

    ManTech (Mclean, VA)
    …Troubleshoot and repair faulty connections, dropped calls, or hardware issues + Configure call routing , voicemail, extensions, and phone features. + Local travel ... may be required between customer buildings or temporary assignment to an alternate location in support of special projects. + Member of a team comprised of a variety of skills that provide coverage from 6:00 am - 6:00 pm with flexibility to support 24x7… more
    ManTech (05/14/25)
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  • Telephony Engineer

    ManTech (Mclean, VA)
    …integrating telephony systems with web applications (eg, handling inbound/outbound calls, IVR, call routing ). + Knowledge of security best practices for ... telephony, server administration, and web applications. + Knowledge and hands on experience with telephony systems and Linux server management, including installation, configuration, troubleshooting, and performance optimization. + Qualified in Oracle Database… more
    ManTech (04/11/25)
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