• Cisco Call Manager Administrator

    CACI International (Chantilly, VA)
    …configurations and changes per DoD requirements + Support dial plan management and call routing configurations + Coordinate with vendors and service providers ... user management, and device configuration + Understanding of dial plans, call routing , and voice gateway configurations + Familiarity with Cisco Unity Connection… more
    CACI International (09/27/25)
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  • Senior Genesys Cloud Engineer remote

    Humana (Richmond, VA)
    …+ 1 or more years implementing and supporting "Genesys Cloud" voice services - Call Routing and ACD or Predictive Dialer + Experience implementing and supporting ... in leading technical efforts in support of resolving complex voice quality and call routing issues in an enterprise SIP environment + Must be passionate about… more
    Humana (09/20/25)
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  • UC Engineer

    World Wide Technology (Quantico, VA)
    …voice communication systems. + Troubleshoot and resolve issues related to VoIP systems, call routing , voicemail, and user accounts. + Implement and manage ... strong technical expertise and excellent customer service skills. **RESPONSIBILITIES:** ** Call Manager:** + Configure, monitor, and maintain Cisco Unity...features like auto-attendants, call queues, and system integrations. + Provide user training… more
    World Wide Technology (09/30/25)
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  • Voice Engineer (Expert)

    BAE Systems (Herndon, VA)
    …providing user training and transition plans + Perform variety of tasks associated with call routing and trunking within the assigned platforms + Participate in ... and other telecom engineers in integration activities involving telephony or call center + Hands-on experience with current secure communications devices (VoIP… more
    BAE Systems (09/09/25)
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  • Territory Manager - RespirTech (St. Louis, MO)

    Philips (Norfolk, VA)
    …be obtained. + Analyzing data to effectively target priority healthcare teams and create sales call routing . Capable to be flexible and adjust routing to fit ... pipeline management needs. **You're the right fit if:** + You've acquired 3+ years of successful direct field sales, clinical education or clinical sales support experience. Previous durable/home medical equipment and/or pharmaceutical sales experience… more
    Philips (09/25/25)
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  • Senior Lead - VOIP Engineer

    Sprinklr (VA)
    …(SBC), NAT traversal, load balancing, and failover strategies + Define standards for call routing and audio quality optimization (codecs, jieer, etc.) + Lead ... + Collaborate with Backend and API teams to design provisioning, billing, and call analytics APIs + Evaluate and onboard open-source tools or commercial carriers as… more
    Sprinklr (09/21/25)
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  • Contact Center - Consulting Solution Engineer

    Zoom (Richmond, VA)
    …designing and implementing contact center solutions* Have knowledge of telephony systems and call routing strategies* Be familiar with CRM systems and their ... integration with contact center solutions* Possess excellent problem-solving abilities and attention to detail* Be able to adapt to changing technology and business requirements in the contact center environment Salary Range or On Target Earnings: Minimum:… more
    Zoom (09/30/25)
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  • Phone Installation Technician

    ManTech (Chantilly, VA)
    …and repair faulty connections, dropped calls, or hardware issues. + Configure call routing , voicemail, extensions, and phone features. + Local travel ... may be required between customer buildings or temporary assignment to an alternate location in support of special projects. + Member of a team comprised of a variety of skills that provide coverage from 6:00 am - 6:00 pm with flexibility to support 24x7… more
    ManTech (08/15/25)
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  • Phone Technician

    ManTech (Mclean, VA)
    …traditional phone systems, including handsets, headsets, peripherals, user extensions, voicemail, and call routing . + Perform physical installation and setup of ... phone hardware, cabling, patch panels, and related telecommunications equipment, including work in network and telecom closets. + Troubleshoot and resolve phone system hardware, software, and connectivity issues to ensure optimal performance. + Coordinate with… more
    ManTech (08/02/25)
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  • Genesys Cloud SME

    General Dynamics Information Technology (Fairfax, VA)
    …monitoring, and intra-day/real-time adjustments + **Interactive Voice Response (IVR):** Call flow design, routing logic, and self-service ... enhancements/optimizations + **Genesys Bots:** Configuration, training, and performance tuning of AI-driven virtual agents + **Auto Quality:** Configuration, deployment, and refinement of automated interaction scoring and quality assurance workflows +… more
    General Dynamics Information Technology (09/26/25)
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