- Sunrise Senior Living (Mclean, VA)
- …create contingency plans for unexpected absences. Update and maintain phone trees and call routing configurations. Be prepared to cover shifts during times of ... opportunities for process improvement and training. Provide coaching or adjust call routing when metrics fall below targets. + Budget and technology management:… more
- CACI International (Chantilly, VA)
- …configurations and changes per DoD requirements + Support dial plan management and call routing configurations + Coordinate with vendors and service providers ... user management, and device configuration + Understanding of dial plans, call routing , and voice gateway configurations + Familiarity with Cisco Unity Connection… more
- Capital One (Mclean, VA)
- …team, lead the thinking on how to best optimize our IVR (Interactive Voice Response) call routing system to create the best balance of customer experience and ... key pillars 1) Future of Retail Bank Servicing 2) Call Center Strategy & Analytics and 3) Customer Experience...day to day staffing forecasts and optimization of the call center, including oversight of integration with Discover's customers.… more
- Humana (Richmond, VA)
- …Genesys Cloud CX. + Collaborate with technical teams to implement IVR flows, call routing , reporting, and workforce management features. + Manage vendor ... business lines, including Agent CRM, Agent Contracting, Commissions, and Call Center support. We are seeking a strategic and...to lead the evolution and optimization of our Medicare call center telephony systems, with a primary focus on… more
- World Wide Technology (Quantico, VA)
- …voice communication systems. + Troubleshoot and resolve issues related to VoIP systems, call routing , voicemail, and user accounts. + Implement and manage ... strong technical expertise and excellent customer service skills. **RESPONSIBILITIES:** ** Call Manager:** + Configure, monitor, and maintain Cisco Unity...features like auto-attendants, call queues, and system integrations. + Provide user training… more
- BAE Systems (Herndon, VA)
- …providing user training and transition plans + Perform variety of tasks associated with call routing and trunking within the assigned platforms + Participate in ... and other telecom engineers in integration activities involving telephony or call center + Hands-on experience with current secure communications devices (VoIP… more
- BAE Systems (Herndon, VA)
- … center technology deployments, user training, and transition planning + Contribute to call routing and trunking design within enterprise voice platforms + ... network engineering and other telecom engineers in integration activities involving telephony or call center + Assist in the design, testing, and deployment of new… more
- Philips (Norfolk, VA)
- …be obtained. + Analyzing data to effectively target priority healthcare teams and create sales call routing . Capable to be flexible and adjust routing to fit ... pipeline management needs. **You're the right fit if:** + You've acquired 3+ years of successful direct field sales, clinical education or clinical sales support experience. Previous durable/home medical equipment and/or pharmaceutical sales experience… more
- Sprinklr (VA)
- …(SBC), NAT traversal, load balancing, and failover strategies + Define standards for call routing and audio quality optimization (codecs, jieer, etc.) + Lead ... Backend and API teams to design provisioning, billing, and call analytics APIs + Evaluate and onboard open-source tools...Lead a new category of enterprise software that we call Unified-CXM. + Empower companies to deliver next generation,… more
- Serco (Herndon, VA)
- …teams + Experience managing contact center solutions, including workforce management, call routing , and performance analytics + Strong understanding of ... .If you require an accommodation with the application process please email: [email protected] or call the HR Service Desk at ###, option 1. Please note, due to… more