- CAI (Richmond, VA)
- …compliance with data entry protocols and privacy requirements + Support workforce planning, call routing efficiency, and shift scheduling + Lead by example in ... a high school diploma, 8 years' experience in a call center, and are looking for your next career...your next career move, apply now. **Job Description** The ** Call Center Specialist Team Leader** is tasked with overseeing… more
- BAE Systems (Herndon, VA)
- …providing user training and transition plans + Perform variety of tasks associated with call routing and trunking within the assigned platforms + Participate in ... and other telecom engineers in integration activities involving telephony or call center + Hands-on experience with current secure communications devices (VoIP… more
- Adecco US, Inc. (Newport News, VA)
- …limited to: + Engineer and implement the following technologies: Wireless, Data routing /switching, call routing technologies, infrastructure, and cabling ... services. + Manage 50 - 100 projects( branches) of various sizes and types. + Handle budgets up to 1 million dollars. + Assess and determine requirements needed from surveys for remediation work. + Consult with branch resources to define needs and requirements… more
- NANA Regional Corporation (Herndon, VA)
- …outstanding professionals, apply today! **Responsibilities** + Design, configure, and maintain 911 call routing systems, including Enhanced 911 (E911) and NG911 ... SIP protocols, and telephony systems + Experience with IP networking, routing , and switching in secure environments + Familiarity with emergency services… more
- BAE Systems (Herndon, VA)
- … center technology deployments, user training, and transition planning + Contributing to call routing and trunking design within enterprise voice platforms + ... VoIP, or network engineering + Exposure to secure communications technologies or call center platforms **Responsibilities:** As a Voice Engineer, you will receive… more
- Lumen (Richmond, VA)
- …+ **Implement and maintain** SIP-based voice infrastructure in AWS, including SBCs, and call routing logic. + **Automate provisioning and monitoring** of voice ... hybrid voice environments. + **Troubleshoot and resolve** issues related to call quality, latency, and service availability in real-time. + **Collaborate with… more
- Sprinklr (VA)
- …(SBC), NAT traversal, load balancing, and failover strategies + Define standards for call routing and audio quality optimization (codecs, jieer, etc.) + Lead ... + Collaborate with Backend and API teams to design provisioning, billing, and call analytics APIs + Evaluate and onboard open-source tools or commercial carriers as… more
- ManTech (Mclean, VA)
- …Troubleshoot and repair faulty connections, dropped calls, or hardware issues + Configure call routing , voicemail, extensions, and phone features. + Local travel ... may be required between customer buildings or temporary assignment to an alternate location in support of special projects. + Performing HR duties as assigned, including but not limited to: interviewing, hiring, career enablement, performance counseling,… more
- ManTech (Chantilly, VA)
- …and repair faulty connections, dropped calls, or hardware issues. + Configure call routing , voicemail, extensions, and phone features. + Local travel ... may be required between customer buildings or temporary assignment to an alternate location in support of special projects. + Member of a team comprised of a variety of skills that provide coverage from 6:00 am - 6:00 pm with flexibility to support 24x7… more
- Fairfax County Sheriff's Office (Fairfax, VA)
- …and troubleshooting for Cisco IP phones and VoIP systems, including user provisioning, call routing , and phone configurations. + Support ServiceNow incident and ... ESMP service request management; assist with basic administration such as workflow updates, ticket tracking, and reporting. + Deliver excellent customer service in responding to end user support request. + Apply basic coding/scripting (eg, JavaScript, HTML, or… more