- ManTech (Mclean, VA)
- …traditional phone systems, including handsets, headsets, peripherals, user extensions, voicemail, and call routing . + Perform physical installation and setup of ... phone hardware, cabling, patch panels, and related telecommunications equipment, including work in network and telecom closets. + Troubleshoot and resolve phone system hardware, software, and connectivity issues to ensure optimal performance. + Coordinate with… more
- Zoom (Richmond, VA)
- …designing and implementing contact center solutions + Have knowledge of telephony systems and call routing strategies + Be familiar with CRM systems and their ... integration with contact center solutions + Possess excellent problem-solving abilities and attention to detail + Be able to adapt to changing technology and business requirements in the contact center environment Salary Range or On Target Earnings: Minimum:… more
- Parsons Corporation (Mclean, VA)
- …integrating telephony systems with web applications (eg, handling inbound/outbound calls, IVR, call routing ). + Knowledge of security best practices for ... telephony, server administration, and web applications. + Knowledge and hands on experience with telephony systems and Linux server management, including installation, configuration, troubleshooting, and performance optimization + Qualified in Oracle Database… more
- City of Norfolk, Virginia (Norfolk, VA)
- …excavation. + Manages utility location request records by sorting tickets from call center, routing records, entering data into computer programs, researching ... onto log sheets, maintaining summary records, monitoring expiring tickets, sending responses to call center and complying with 48 hour state regulation. + Must be… more
- Prime Therapeutics (Richmond, VA)
- …drives every decision we make. **Job Posting Title** Sr. Network Engineer - Routing Remote **Job Description** The Systems Engineer Senior IT is responsible for ... strategy. + Design, engineer, and support data center, performance hub, and cloud routing + Collaborate with other staff and departments to meet department and… more
- Highmark Health (Richmond, VA)
- …OVERVIEW:** Primary accountability is to perform Command Center support to call center teams and provide evaluation and assistance of problems/issues/concerns and/or ... the Command Center. **ESSENTIAL RESPONSIBILITIES:** 1. Forecast future Customer Service call volumes for daily, weekly, monthly, and annual time periods. Including… more
- Goodwin Living (Bailey's Crossroads, VA)
- …and buzzers are properly identified before entry is allowed. Additional duties include routing calls and use of computer programs for billing and scheduling, and ... for this position is $19.50/hr Job Duties + Operates telephone console by routing , recording and delivering messages, and providing coverage to other departments as… more
- COC Consulting (Virginia Beach, VA)
- COC Phlebotomy Services is looking to hire an on call medical courier with excellent organizational and administrative skills. Medical couriers are expected to have ... ensure success, medical couriers should be reliable and professional with outstanding routing and directional skills, and a passion for delivering critical medical… more
- Meta (Ashburn, VA)
- …and policies 3. Escalation Management: Participate in the team's Tier 3 and 4 on- call rotation with the goal of routing issues as needed and understanding ... and Service Management functions 12. Technical knowledge of routers, switches, routing protocols and circuit troubleshooting 13. Time management and program… more
- Republic Services (Fairfax, VA)
- …+ Analyze daily route information and implement changes to daily routing to ensure efficient, proactive, and immediate improvements to route standardization, ... efficiency and accuracy using the internal routing platform. + Use routing system visibility...customers are serviced, and our promises are kept. + Call Center communication must be updated daily. Continual assessments… more