- PagerDuty (Raleigh, NC)
- …equitable world-all in a flexible, award-winning workplace. **Principal Product Manager, Chat Experience** PagerDuty is seeking a Principal Product Manager to lead ... Chat Experience across Slack and Microsoft Teams. In this...apps or integrations + Familiarity with AI or AI Agent technologies, including generative or assistive use cases +… more
- Wells Fargo (Charlotte, NC)
- …including: + HR Case Management + HR Agent Workspace + Employee Relations + Virtual Agent + Live Chat + Now Assist (Generative AI / Agentic AI features) + ... experience in modules such as HR Case Management, Employee Relations, Live Chat , and Now Assist. + Demonstrated ability to lead cross-functional teams through… more
- Brink's (Raleigh, NC)
- …opportunity to participate and grow. Job Description Job Description: As the Agent , Customer Success under the general guidance of the Supervisor, Customer Success ... and upholding the company's customer care commitment and policies. The Call Center Agent is primarily responsible for assisting customers via telephone, email and … more
- Mass Markets (NC)
- …(1) year of experience in customer service, technical support, inside sales, back-office, chat , or administrative support in a contact center environment + State or ... for any reason. ID2025-49246 Updated Date7/17/2025 DepartmentLicensed P&C Insurance Agent Positions ScheduleMultiple Schedule Options BonusYes EducationHigh School Diploma/GED… more
- Coinbase (Charlotte, NC)
- …support to millions of users globally. We are responsible for managing the agent experience across chat , phone, email, and social channels, empowering customer ... and own platforms that prioritize the customer-first approach while driving agent productivity and maximizing automation. Our team thrives on innovation, creating… more
- ASM Research, An Accenture Federal Services Company (Raleigh, NC)
- …EST** Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Performs services focused on customer ... issues. + Supports inbound calling, outbound calling, email, web chat and outreach to customer to assist in resolving...case. All cases shall be logged in a web-based agent desktop application. + Performs manual linking and unlinking… more
- Bank of America (Charlotte, NC)
- …of Microsoft and Azure AI/LMs services, including Copilot Studio, Copilot Chat , M365 Copilot, MS Defender, MS Purview, Enterprise Data Protection, Azure ... including responsible use of AI/LMs. + Expert in Copilot Studio, including agent onboarding and compliance, supervision, security controls. + Expert in Copilot … more
- Camping World (Greenville, NC)
- …remote and cross-functional team(s) is meeting deliverables and deadlines. + Track all agent movement and attrition + Report on agent schedule adherence, ... short-term and long-term forecasts + Track and report on agent performance and productivity + Analyze and report on...for cross-functional teams across all contact channels: Voice / Chat / Email / SMS + Work with key… more
- ASM Research, An Accenture Federal Services Company (Raleigh, NC)
- Responsible for intermediate level inbound call, outbound call, email and web chat services, as well as back-office services. Applies skills and experience to show a ... as applicable, to record each phone, email, or web chat communication with a customer. + Support Services shall...processing and program guidelines published by Customer. + Live agent support via camera guiding enrollee through workflow +… more
- Ryder System (Raleigh, NC)
- …privacy standards within the ServiceNow HRSD environment + Develop or maintain Virtual Agent topics based on business needs + Conduct thorough testing in development ... Experience with developing in ServiceNow (eg service catalogs, Virtual Agent , Flow Designer) is required. + Experience with integrations...and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or… more