- Cardinal Health (Harrisburg, PA)
- …with various ServiceNow applications such as: ITSM, ITAM, SPM, Service Catalog, SecOps and Agent Chat + Bachelor's degree in related field, or equivalent work ... experience, preferred + ServiceNow certifications (CSA, CIS-ITSM) is a plus. + ITIL v3/V4 Foundation certification. + Experience implementing systems using Agile methodology. + Skilled in facilitating large group meetings and mediating conflicting requirements… more
- Oracle (Harrisburg, PA)
- …enterprises get work done. One of our flagship initiatives is the new Oracle Chat Experience - an intelligent, multi- agent system designed to help professionals ... **Responsibilities** + Develop and enhance core components of Oracle Chat , focusing on scalability, reliability, and performance. + Implement APIs,… more
- Capital One (Harrisburg, PA)
- Senior Associate, Product Management: Velocity Black Agent Tools Product Management at Capital One is a booming, vibrant craft that requires reimagining the status ... concierge, reimagined for the digital age. By harnessing 24/7 chat , AI, and mobile payments, we help our customers...will have the opportunity to work on our internal agent -facing products that enable us to provide excellent service… more
- Coinbase (Harrisburg, PA)
- …support to millions of users globally. We are responsible for managing the agent experience across chat , phone, email, and social channels, empowering customer ... and own platforms that prioritize the customer-first approach while driving agent productivity and maximizing automation. Our team thrives on innovation, creating… more
- Public Consulting Group (Harrisburg, PA)
- …To learn more, visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced environment. The agent will ... requests from end users via a variety of intakes including live chat . + Record variations in observed software functionality compared against documented… more
- Proofpoint (Pittsburgh, PA)
- **About Us:** Proofpoint is a global leader in human- and agent -centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and ... Work effectively as part of a remote team using chat , video chat , and conference calls **What...results of sandbox analysis + Experience with LLM and agent /agentic framework development and support + Prior experience tracking… more
- ASM Research, An Accenture Federal Services Company (Harrisburg, PA)
- …accessible via internet website, toll free telephone, secure real-time text/video chat , email, or postal mail and include non-medical counseling; financial ... brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + Completes activities… more
- H&R Block (Chambersburg, PA)
- …Bachelor's degree in accounting or related field + CPA or Enrolled Agent certification + Experience completing complex returns (individual, trust, partnership) + 5+ ... to face and through virtual tools - video, phone, chat , email + Prepare complete and accurate tax returns...Comfort working with virtual tools - video, phone and chat + Ability to effectively communicate in person, via… more
- H&R Block (Ardmore, PA)
- …It would be even better if you also had + CPA or Enrolled Agent certification + Experience completing business tax returns + Experience conducting virtual tax ... interviews face to face and through virtual tools (video conferencing, phone, chat , email) + Generate business growth, increase client retention, and offer… more
- H&R Block (Phoenixville, PA)
- …Bachelor's degree in accounting or related field + CPA or Enrolled Agent certification + Experience completing complex returns (individual, trust, partnership) + 5+ ... to face and through virtual tools - video, phone, chat , email + Prepare complete and accurate tax returns...Comfort working with virtual tools - video, phone and chat + Ability to effectively communicate in person, via… more