- Catholic Diocese of Cleveland (Cleveland, OH)
- …by providing educational guidance and resources, leadership training, and the support necessary for schools to deliver irresistibly Catholic, academically excellent ... teams. Collaborates with other diocesan departments and ministries to support school operations. Provides support for the...from one to another, both in-person and through email, chat , MS Teams and various other virtual services. Valid… more
- Accenture (Cleveland, OH)
- …on the planet, and helping our people with new skills, training, and support to get over 4,200 certifications including Certified Technical Architect (CTA). Visit us ... methodologies Experienced in working with and implementing Agentforce products like MIAW, conversational chat AI solutions Here's What You Need A minimum of 10 years… more
- Public Consulting Group (Columbus, OH)
- … or similar application support environment. + Desired: Zendesk, Jira, Chat Support , Experience in K-12 education and special education **Working ... Conditions** + Desired: Zendesk, Jira, Chat Support , Experience in K-12 education and special education \#LI \#LI-KA1 **The above is intended to describe the… more
- Coinbase (Columbus, OH)
- … support experiences, as well as user journeys that connect customers to chat , email, or voice support lines accessible through our Help Center ... is responsible for defining and building the retail customer support experience. In this role, you will drive a...contacts while achieving >95% CSAT across automated and human-handled support contacts. You'll lead a distributed team of product… more
- Coinbase (Columbus, OH)
- …self-service and automation capabilities , as well as applications that enable customers to chat , email, or call our support lines accessible through our Help ... multiple engineering teams building customer-facing tools that power our chat , email, and voice support channels. Collaborate...that power our chat , email, and voice support channels. Collaborate with Product Managers to define and… more
- GovCIO (Columbus, OH)
- …session in the Herndon, VA office. **Responsibilities** + Provide professional and timely technical support via phone, chat , and ticketing system. + Support ... Technician - Tier I to deliver exceptional first-tier technical support to our nation's Veterans. to provide first-tier technical... to our nation's Veterans. to provide first-tier technical support to Veterans and VA providers. This role focuses… more
- TEKsystems (Cincinnati, OH)
- …total. if you are dealing with a tough call situation you can utilize the team chat feature to ask for support . Will be responsible for knowing and understanding ... touch bases with them to track progress Skills customer support , customer service, call center, customer serviced oriented, ...digital channels such as email, social media and online chat . . Recognize sales opportunities and refer clients to… more
- TEKsystems (Columbus, OH)
- …may be considered for top talent. Responsibilities include providing customer-focused technical support via phone, chat , and a self-service ticketing portal; ... customer service, communication, and timely resolution. Prior contact center or phone/email support experience is a plus, as is familiarity with ticketing platforms… more
- The ODP Corporation (Toledo, OH)
- **Overview** The T1 Customer Support Representative is responsible for resolving problems and providing proactive recommendations for products, services, and ... or sales representative. Additionally, this role will handle inbound email and chat contacts from T1 customers and sales representatives, and provide assistance with… more
- Cognizant (Columbus, OH)
- …Avaya, and GenAI agent assist. + Demonstrate clear communication, empathy, call/ chat etiquette, and de-escalation techniques in multi-channel support scenarios. ... **Position Overview** The Service Desk Support Analyst will provide first-level technical support...Desk Support Analyst will provide first-level technical support and customer service for enterprise IT environments. This… more
