- Mass Markets (IA)
- …partner in the industry. We are seeking a detail-oriented and analytical Quality Assurance Specialist to join our team. This role is critical in ensuring the highest ... based on communication skills, adherence to scripts, and problem resolution . + Analyze call data to identify trends and...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
- Mass Markets (IA)
- …escalate customer dissatisfaction with managerial team + Ensure first call resolution through problems solving and effective call handling CANDIDATE QUALIFICATIONS ... follow-up on customer issues + An aptitude for conflict resolution , problem solving and negotiation + Must be customer...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more