- Parsons Corporation (Centreville, VA)
- …redefine what's possible. **Job Description:** Parsons is looking for an amazingly talented ** Help Desk Customer Service Representatives** to join our team! In ... available 24/7/365** **, through both phone and email, ensuring help desk response capabilities are always accessible...internal departments for issue resolution continuity; ensuring a seamless client journey from start to finish + Ability to… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... Responsible for supporting the program/project/ client to deliver Technology Infrastructure Services to meet...As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up… more
- Koniag Government Services (Vienna, VA)
- …Details** **Job Family** ** Client Techncial Support and Training** **Job Function** ** Help Desk Support Tech** **Pay Type** **Hourly** **Hiring Min Rate** ... LLC,** a Koniag Government Services company, is seeking an experienced **Service Desk Representative ** with a **Top-Secret Clearance** to support **Kadiak** and… more
- NANA Regional Corporation (Arlington, VA)
- …environment. + Develop expertise in the software tools. + Travel up to 25% to deliver training. ** Help Desk Support:** + Provide Tier I and Tier II help ... Suvi is seeking a Technician (Field Service Representative ) to support our government client ...of the HSI Innovation Lab tools, received from the Help Desk , or requests referred to the… more
- Conduent (VA)
- …where individuality is noticed and valued every day. **Remote Customer Service Representative ** $14.00 HR **_We are currently NOT hiring in the following ... you become the first point of contact for our client 's customers. With paid training, competitive pay at **$14/hr**...Support team operations during peak times or absences to help maintain seamless service. **What We're Looking For:** +… more
- Koniag Government Services (Chantilly, VA)
- …**Job Family** ** Client Techncial Support and Training** **Job Function** ** Help Desk Support Tech** **Pay Type** **Salary** **Education Level** **High ... are not limited to:** The Tier I Customer Support Representative will serve as the initial point of contact...in customer service or technical support. + Experience with help desk ticketing systems and remote support… more
- Clark Construction Group, LLC (Mclean, VA)
- …interruptions **Basic Qualifications** + 1-2+ years of experience working in a dedicated IT Help Desk , Service Desk , or Technical Support role + Foundational ... independently + Proficiency with an IT ticketing system (eg, ServiceNow, JIRA Service Desk , Zendesk) + Strong organizational skills with the ability to manage and… more
- TekSynap (Arlington, VA)
- …**Overview** TekSynap is seeking a Service Level Manager (SLM) to support our client in Arlington, VA. The SLM will be responsible for managing and reporting ... for failing SLAs. + Present exemption requests to the client when SLA failures occur due to extenuating circumstances....3+ years of experience in leadership roles for Service Desk , Data Center, or Network teams. + ServiceNow ITSM/ITOM… more
- Koniag Government Services (Chantilly, VA)
- …knowledge of computer systems, networks, and enterprise applications + Experience with help desk ticketing systems and support metrics + Excellent verbal ... but are not limited to:** The Supervisory Technical Support Representative will oversee daily support operations and lead a...government contracting environments + Knowledge of call center or help desk management software + Knowledge of… more
- TekSynap (Winchester, VA)
- …hybrid onsite/telework environment. + Possess in-depth knowledge and understanding of O&M, Help Desk , DevOps, Program Management, and software development + ... by the project including end users, computer services, and client services. + Defines project scope and objectives. +...with federal partners. Overall contract support consists of O&M, Help Desk , DevOps, Program Management, and software… more