- Public Consulting Group (Albany, NY)
- …documentation of client configurations, timelines, and deliverables. + Supports customer service and operations for clients: + initiative planning and ... across the public sector. To learn more, visit www.publicconsultinggroup.com . The Sr. Client Service Associate - Progress Track is responsible for the… more
- Paylocity (Rochester, NY)
- …our HCM platform and products, and a deep commitment to providing outstanding customer service . This role requires a unique balance of leadership, technical ... expertise, process management, and soft skills to be effective. Client Service Manager Ops works with a...+ 2+ years of previous leadership experience in a customer service / customer relationship role +… more
- Allied Universal (New York, NY)
- …or exceed operational goals by providing high-quality, professional, competent, and committed service and an outstanding client and employee experience. To ... + Lead with professionalism and precision to deliver exceptional service and build trusted client relationships +... level expectations consistently to the team to ensure client and employee satisfaction and retention +… more
- American Express Global Business Travel (Albany, NY)
- … customer value, exceeding customer expectations, strengthening client relationships, driving savings, increasing retention , and optimizing performance ... voice is valued. The Global Client General Manager is focused on client satisfaction, creating strategic initiatives and retention of the account. The Global… more
- Guardian Life (New York, NY)
- …You will be responsible for ensuring the delivery of exceptional client service while supporting the profitable growth and retention of our customer ... (HCM), you will lead the strategic direction of the Client Management and Field Service teams within...implement efficient service delivery models to support customer growth and retention across all business… more
- Paylocity (Rochester, NY)
- …and decision-making. Preferred + CPP, FPC, APA, and/or SHRM-CP certified + Experience in customer service or previous client interfacing role + Experience in ... and prioritizing issues, the Account Manager I deliver outstanding customer service . The role involves meeting performance...first call & case resolution, minimal escalations, and high client retention & satisfaction. + Leverage Resources… more
- Sedgwick (Buffalo, NY)
- …as client retention . **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** + Performs client renewal and Client Service Instruction preparation for assigned ... SIU **PRIMARY PURPOSE** : To manage accounts of multiple client service programs or single large national...and to manage program procedures and processes that impact customer satisfaction ensuring consistency in process within the account… more
- Sedgwick (Albany, NY)
- …: To determine account management strategies related to managed care client service plans; to be responsible for retention of existing clients, customer ... + Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs....follow up for assigned clients. + Resolves all major customer service issues. + Identifies and solicits… more
- Citigroup (Getzville, NY)
- …processes** **Have a self-starter mindset and take ownership** **Job Family Group:** Customer Service **Job Family:** Institutional Client Management **Time ... and the upstream and downstream influences** **Demonstrated ability to provide outstanding client service at a senior level** **Exceptional written and oral… more
- S&P Global (New York, NY)
- …growth and business retention by aligning SPDJI's world-class index data with client strategies and evolving market needs. **What's in it for you:** + Be part ... creative clients. + Capture and communicate "voice of the customer " for data redistribution use-cases to balance client...prosecute unlicensed data usage. + Provide focused and excellent service to the global client coverage team… more