- EFI Global (Albany, NY)
- …as client retention . **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** + Performs client renewal and Client Service Instruction preparation for assigned ... you. **PRIMARY PURPOSE** : To manage accounts of multiple client service programs or single large national...and to manage program procedures and processes that impact customer satisfaction ensuring consistency in process within the account… more
- Acxiom (Albany, NY)
- …clients, including upselling and cross-selling of related products, including accountability for client renewal and retention results. Ensures best practices are ... The Client Partner serves as the primary post-sale point...able to identify and recommend specific solutions to achieve customer 's desired objectives and outcomes. Holds direct responsibility for… more
- UNUM (New York, NY)
- …to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout ... Manager Associate (CMA) is in training to be responsible for proactive customer management, education, development, profitable growth and retention . The CM… more
- Highmark Health (Albany, NY)
- …personnel to ensure the resolution of issues related to benefit interpretations, customer service inquiries, claims adjudication, benefits issues, membership and ... cultivates and maintains efficient working relationships with key internal areas, such as Customer Service Operations (Claims, Dental Benefits, Customer … more
- Paychex (West Henrietta, NY)
- …HR service . Works collaboratively with internal partners to ensure quality customer service and support. Responsibilities + Services clients both remotely ... HR trends and conducts training based on available resources. + Promotes high-quality customer service to clients. Qualifications + Bachelor's Degree - Preferred… more
- Datavant (Albany, NY)
- …combined with communications and project management skills. They are key to successful customer retention and project success. **You will:** + Lead the Datavant ... educational and life experiences to realize our bold vision for healthcare. The Client Success Manager is part of the Datavant organization and is responsible for… more
- Citigroup (New York, NY)
- … service ensuring seamless connectivity with e-commerce platforms and client systems. This role requires deep expertise in payments, fintech infrastructure, ... Spring by Citi is Citi's global digital payment acceptance service for enabling ecommerce (B2C and B2B) funds flow...operations, marketing and sales teams. About the role As Client Access & eCommerce Integrations Lead, you will lead… more
- CVS Health (Albany, NY)
- …customer satisfaction. + Provides guidance, support, and mentorship to junior client service support consultants by assisting with training initiatives, ... support and consultation for the EAP On-Site Counseling Program, ensuring customer satisfaction and successful utilization of the EAP On-Site product, services,… more
- Casella Waste Systems Inc. (Plattsburgh, NY)
- …knowledge and competence in one or more technical areas of Casella's business and customer service and client relationship management\. Able to effectively ... create outreach campaigns, and generate new business opportunities and customer retention activities\. + Generates market interest...II:** 3\-5 years of progressively complex experience in the customer service and client relationship… more
- Citigroup (New York, NY)
- …+ Liaise with internal and external cross-functional partners to deliver customer service that meets or exceeds client expectations + Ensure transactions are ... The Customer Service Senior Analyst is an...and engage with global partners where necessary to meet client requirements + Appropriately assess risk when business decisions… more