- Cayuse Holdings (Topeka, KS)
- **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services **_LOCATION_** Remote (M-F 6pm-3am EST) **_SALARY:_** ... $20.00-$22.00/hr **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt The Service Desk Agent provides customer service solutions within service level agreements using… more
- Mass Markets (Wichita, KS)
- …and care + Escalate unresolved issues to the appropriate team or manager + Stay current by attending training sessions and reviewing updated materials ... Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections , Customer Experience Provider (CXP), Customer Service, Digital Experience… more
- Mass Markets (Wichita, KS)
- …partner in the industry. We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO contact center. You will be ... Key Responsibilities: + Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement QA frameworks, scorecards,… more
- Mass Markets (Wichita, KS)
- …reports. Customer Service Sales Supervisor I work closely with the Operations Manager , ensuring the overall adherence to corporate policies and procedures Key ... and SLAs + Possess practical conflict resolution skills (both customer and agent conflict) + Proven leader with advanced time management, planning, organizational… more
- Verint Systems, Inc. (Topeka, KS)
- …Duties and Essential Responsibilities:** + Create insights (CXSA, Hybrid, Scorecard, Agent Level Reporting, Dashboards, ad hoc) which as requested by customers ... and communicated by the Customer Success Manager . + Develop recommendations for improving the clients KPI's,...additions, or other value add improvements to customer's data collection or surveys, based on findings from the analytics… more