- TEKsystems (San Antonio, TX)
- …working in complaints department regarding escalated complaints for anything within the bank. A complaint will come in to this area and it will initially be handled ... do the initial discovery and information collection for the complaint to go into a work queue. These team...and handles appropriately. Will talk to the customer, research complaint , resolve complaint , work with other business… more
- Abbott (Plano, TX)
- …manager, the Product Surveillance Analyst may perform two different functions within the complaint handling. One role would be that of complaint investigation ... on a variety of products; entering information into the complaint database; independently determining and filing appropriate medical devices reports… more
- TEKsystems (San Antonio, TX)
- …member reviews complaints and handles appropriately. Will talk to the customer, research complaint , resolve complaint , work with other business units within the ... company in the context of the complaint . May have to put a complaint on hold and come back to it if there is information missing or if they are waiting on a… more
- Molina Healthcare (Fort Worth, TX)
- …that internal teams and delegated vendors must follow, and you keep complaint data synchronized across appeals & grievances, enrollment, claims, pharmacy, and ... case aging within SLA * Demonstrated skill in root-cause triage that routes each complaint to the correct business owner on first touch. 2. Resolution Quality &… more
- Cargill (Fort Worth, TX)
- …and execution of the food safety management system, document management, complaint management and trending and all compliance requirements. **Key Accountabilities** ... systems at each facility. + Define the company's customer complaint tracking and trending program to ensure proper ...complaint tracking and trending program to ensure proper complaint follow up and ensure that high priority complaints… more
- TEKsystems (San Antonio, TX)
- …intake team, which conducts preliminary discovery and gathers relevant information. Once a complaint is placed into the work queue, team members will take ownership ... to oversee daily operations and ensure service excellence. Required Skills: + Complaint handling and resolution + Experience with escalation calls + Strong customer… more
- TEKsystems (San Antonio, TX)
- …you will be the first point of contact for customers with active complaint cases. You'll handle inbound calls, gather essential information, and create formal cases ... workers. Key Responsibilities + Handle inbound calls from customers with active complaint cases. + Receive warm transfers from internal departments and initiate… more
- ABM Industries (San Antonio, TX)
- …of a handling heavy workload of calls + Upon receiving a customer complaint , follow systematic questioning techniques and relate answers to the functioning of the ... at or leaving the job and when planning to return. + Explore a customer complaint to determine the real problem. + Respond to customer complaints with the proper… more
- Quality Technology Services, LLC (Irving, TX)
- …protected by law. We prohibit retaliation against individuals who bring forth any complaint , orally or in writing, to the employer or the government, or against ... any individuals who assist or participate in the investigation of any complaint or discrimination claim. The "Know Your Rights" Poster is included here: Know Your… more
- TEKsystems (San Antonio, TX)
- …working in complaints department regarding escalated complaints for anything within the bank. A complaint will come in to this area and it will initially be handled ... intake team who will then do the initial discovery and information collection for the complaint to go into a work queue. These team members will then take control of… more