- Kyndryl (Sacramento, CA)
- …+ Strong leadership and transformation skills. + Deep understanding of contact center technologies and customer experience strategies. + Experience ... experience (CX) transformation strategies. + Drive modernization of contact center technology platforms, including cloud-based CCaaS adoption and AI/ML… more
- Amazon (San Francisco, CA)
- …experience in enterprise sales, business development, and/or consulting with SaaS Contact Center and Customer Experience products. - 5+ years of ... plays. The ideal candidate brings enterprise sales or deployment experience in Contact Center as...Service (or similar solutions), along with a passion for customer experience and problem-solving. Your expertise will… more
- Zoom (San Jose, CA)
- …Solution Engineering team. Do you have a passion for working with customers? Do you have experience working in the Contact Center industry? Do you have a ... and functionality of technologies. Responsibilities + Designing and implementing contact center solutions to meet business requirements and customer needs +… more
- CalSTRS (Sacramento, CA)
- …has a passion for helping others to join the Contact Center Team as a Contact Center Analyst. Customer Service is the first point of contact for ... consistent, complete, and timely responses to each inquiry. The Contact Center provides quality customer ...The ideal candidate will possess the following skills: + Experience in providing excellent customer service +… more
- WSP USA (San Francisco, CA)
- …KMS and other back-end systems. + Keep abreast of industry, best practices and emerging contact center technologies. ** Experience :** + 5 to 7 years of ... work in conjunction with our IT Service Desk and Customer Service Operations team on a major client project....hands-on experience in contact center systems administration, with a focus… more
- Mass Markets (CA)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO? This position supports customer ...new products and services, and ensure best in class customer experience . In addition to being the… more
- Financial Partners Credit Union (Costa Mesa, CA)
- …or equivalent combination of education and experience . Associate's degree preferred. Customer Service and/or call center experience , previous ... a positive, professional image of Financial Partners Credit Union via all contact channels (phone, e-mail, chat, etc.). Provide excellent service to all members… more
- Pearl Interactive Network (Sacramento, CA)
- **Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to Join Our Talent Community in preparation for future disaster relief efforts.** ... is valued and your growth is supported? We're seeking contact center agents who love helping others,...Spanish) + Must have at least 6 months of customer service-related experience + Basic knowledge Microsoft… more
- US Tech Solutions (Sunnyvale, CA)
- …ability to influence people to contribute to continuous improvement of operations. + Prior Experience in 1:1 contact center operations. + Proven ability to ... **Job Description:** + The Contact Center Operations Program Manager is...skills, and leadership capabilities to ensure optimal performance and customer satisfaction. **Responsibilities:** + Internal project management support related… more
- Cedars-Sinai (Los Angeles, CA)
- …in a healthcare setting or related field preferred. Medical or healthcare call center experience preferred. **About Us** Cedars-Sinai is a leader in providing ... ID** : 11287 **Working Title** : Patient Access Rep III - Patient Access Contact Center (Full-time, Hybrid) **Department** : CSMC 8560009 CSRC Sched Reg Patient… more