- Kyndryl (Tallahassee, FL)
- …+ Strong leadership and transformation skills. + Deep understanding of contact center technologies and customer experience strategies. + Experience ... experience (CX) transformation strategies. + Drive modernization of contact center technology platforms, including cloud-based CCaaS adoption and AI/ML… more
- Mass Markets (Tampa, FL)
- …commensurate with experience and while prior contact center experience isn't required, experience in customer service, tech support, inside sales ... chat, or administrative support in a contact center environment + State or Federal work experience...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and… more
- EverBank (Jacksonville, FL)
- …for customer service interactions. **Minimum Qualifications** + 8+ years of recent contact center leadership experience with direct oversight of policy ... to identify and adopt models and tools to enhance customer experience and drive efficiency. **Key Responsibilities...and Genesis) **Preferred Qualifications** + 10+ years of recent experience as a contact center … more
- Deloitte (Miami, FL)
- …solution/accelerator development. Qualifications Required: + Bachelor's degree + 7+ years of experience in contact center technology strategy, design, and ... Our Deloitte Customer team empowers organizations to build deeper relationships...wants to work in a collaborative environment? As the Contact Center Technology Strategy & Modernization Manager… more
- Humana (Tallahassee, FL)
- …+ ** Experience as a Lead solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + ... needs and develop architecture solutions and blueprints for the customer experience center platform solutions...Provide best practice recommendations and optimization opportunities within the contact center experience platform +… more
- Mass Markets (FL)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... learn our account management systems while helping improve the customer experience during a difficult time. Our...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- University of Miami (Medley, FL)
- …Department of Uhealth Connect has an exciting opportunity for a Full Time Supervisor, Contact Center to work Remotely. The individual in this position is part ... of the UHealth Connect Contact center and will be responsible for...delivery of patient centered care that impacts the patient experience across the UHealth System. Our Department thrives on… more
- Mass Markets (FL)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... new products and services, and ensure best in class customer experience . In addition to being the...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- Intermountain Health (Tallahassee, FL)
- **Job Description:** The Contact Center Representative is the first connection between Intermountain and patients responsible for fostering relationships with ... + Detail Oriented **Required Qualifications** + One year of customer service experience + Demonstrated problem-solving ability,...off during the training period.** + **Shift Details** **: Contact Center is open Monday - Friday… more
- University of Miami (Medley, FL)
- …. The Department of UHealth Connect has an exciting opportunity for a full-time Contact Center Associate 1 (Remote). The individual in this position is part ... of the UHealth Connect Contact center and will be responsible for...School education required + Minimum 1 year of relevant experience in healthcare and/or customer service required.… more