- Mass Markets (FL)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... for connecting top talent with meaningful opportunities. Prior call center experience and a good track record...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- Mass Markets (FL)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... organizations. + Sales Presentations:Present and sell a range of customer experience measurement services, including mystery shopping, contact center … more
- Mass Markets (Tampa, FL)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... + Collaborate with team members to enhance the overall customer experience + Perform end-of-day deposits and...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- Mass Markets (FL)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management,… more
- Verint Systems, Inc. (Tallahassee, FL)
- …(7) years' of experience in AI and Data Science. + 10+ years of in-depth experience with contact center operations - either in a vendor capacity or ... global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity... accounts as the "platform of choice" for their contact center . + Present In-depth Verint's Engagement… more
- Citigroup (Jacksonville, FL)
- …8-10+ years' managerial experience , preferably at least 5+ years in contact center management + Leadership skills: Takes ownership, readily takes charge ... wealth client as well as a detailed understanding of contact center management and technology enablement. Leads...teams, processes and projects designed to improve the client experience and grow the business. Responsible for achieving goals… more
- Carrington (Jacksonville, FL)
- …focus on BI Reporting solutions. + Two (2) plus years related technical or contact center experience , with automated dialer management tools/applications in ... you'll do:** + Develop the standard reporting practices for Customer Contact and the Dialer Operations. +...a large high call volume call center . + Two (2) plus years' experience … more
- Mass Markets (FL)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... hold a valid Healthcare Insurance License + Previous call center experience is preferred. + Proficient in...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- Mass Markets (FL)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management,… more
- Orlando Utilities Commission (Orlando, FL)
- …**MS Project or Wrike** preferred. + Experience with **CC&B, MDM, and other customer -facing or contact center technologies** . + Familiarity with ** ... seeking a **Sr Business Process Analyst** to join the Customer Experience & Sales division. At OUC,... information and billing systems, meter data management systems, contact center technologies, or customer … more