- NTT America, Inc. (NY)
- …preferred. + Expertise in engaging consultatively to solve process challenges related to ** Contact Center , Customer Experience ,** or **industry-specific ... now. We are currently seeking a Specialty Seller BPO, Contact Center (Remote) US to join our team...client advisory boards. **Required Qualifications** + **15+ years of experience ** in BPO / Business Process Services sales with… more
- Kyndryl (Albany, NY)
- …+ Strong leadership and transformation skills. + Deep understanding of contact center technologies and customer experience strategies. + Experience ... experience (CX) transformation strategies. + Drive modernization of contact center technology platforms, including cloud-based CCaaS adoption and AI/ML… more
- Suburban Propane (Syracuse, NY)
- …GED required and Bachelor's degree in Business or related field preferred + Minimum 3 years customer contact center experience + Minimum 2 years employee ... 90 years. We have an excellent opportunity for a ** Customer Care Supervisor** to help us Exceed our Customers'...effective oral and written communication skills + Familiar with contact center technology: ACD, WFM, IVR, Call… more
- Nestle (New York, NY)
- … AND EDUCATION REQUIREMENTS:** + At least 2 years experience working in a Contact Center or other customer - experience focused team. + Bachelor's ... Digital Content Specialist, you will be sitting within our contact center as part of the ...customer -facing team responsible for delivering an exceptional online customer experience , focusing on managing the digital… more
- Amalgamated Bank (New York, NY)
- …the client has an optimal experience in any situation. The Sr. Contact Center Representative will handle everything from general banking questions to ... Amalgamated Bank is seeking a Sr. Contact Center Representative! This is a... Experience Required: + Minimum 3- 5 years' experience within Financial Service industry and/or Call Center… more
- Humana (Albany, NY)
- …+ ** Experience as a Lead solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + ... needs and develop architecture solutions and blueprints for the customer experience center platform solutions...Provide best practice recommendations and optimization opportunities within the contact center experience platform +… more
- NBT Bank (Williamsville, NY)
- … customer experience and representing the NBT brand and core values. The Contact Center supports customer inquiries through phone, message center , ... Pay Range: $17.50 - $21.53 The Contact Center Agent I is responsible...driven goals. + 20% Responsible for creating a positive customer experience and achieving defined satisfaction goals… more
- Intermountain Health (Albany, NY)
- **Job Description:** The Contact Center Representative is the first connection between Intermountain and patients responsible for fostering relationships with ... + Detail Oriented **Required Qualifications** + One year of customer service experience + Demonstrated problem-solving ability,...off during the training period.** + **Shift Details** **: Contact Center is open Monday - Friday… more
- Albany Medical Center (Albany, NY)
- …departments to identify and achieve department and organizational goals and provides direct contact with vendors to ensure customer needs are met. Essential ... + Utilizes a unique body of knowledge, preparation, and experience aligning with nursing profession. + Incorporates concepts in...Rarely Thank you for your interest in Albany Medical Center ! Albany Medical is an equal opportunity employer. This… more
- M&T Bank (Williamsville, NY)
- …Minimum of 2 years' banking/financial services customer service, sales or related experience Familiarity with Contact Center systems and frequently used ... **Location** **:** **Williamsville, NY** (Amherst Center ) _You are required to be on-site for...voice of the Bank by providing an outstanding service experience for inbound and outbound customer servicing… more