- The Hertz Corporation (Albany, NY)
- …located in: Atlanta, Oklahoma City, Estero FL **What You'll Do:** 1. Contact Center Leadership - Operations, Revenue, and Experience You will own / lead ... You'll also play a pivotal role in redefining our customer experience strategy post-transaction - one of... customer -facing environments. Whether your background is in contact center operations, loyalty strategy, customer… more
- Molina Healthcare (Rochester, NY)
- …Provide service support to members and/or providers using one or more contact center communication channels and across multiple states and/or products. ... **JOB DESCRIPTION** **Job Summary** Provides customer support and stellar service to meet the...general public * Assists agents with questions and escalated contact center communication channels and across multiple… more
- Sodus Rehab & Nursing Center (Cortlandt, NY)
- …Candidate must be detail oriented with solid computer skills + Experience with processing healthcare/nursing home admission agreements with a fundamental ... a nursing background, preferably a LPN, with marketing/social media experience Responsibilities include but are not limited to: +...tours as needed. + Maintain an accurate referral source contact list and follow up with all leads and… more
- Resource Center for Independent Living (Utica, NY)
- …referrals, and assistance navigating the MLTC enrollment and appeal processes. + Contact organizations and agencies to mediate and resolve problems. + Promptly ... a related field is preferred; high school diploma or equivalent is required. Related experience may be considered in lieu of higher education. Experience : + One… more
- Under Armour, Inc. (Albany, NY)
- …Participate in the design and implementation of performance standards. * Evaluate and monitor customer contact drivers and report out to UA leadership. * Support ... you will lead initiatives that strive to make every customer touch point a rewarding experience that...Operation are accurate across various campaigns * Collaborate with Contact Center leadership on reporting and dashboards… more
- Molina Healthcare (Yonkers, NY)
- …* Provide service support to members and/or providers using one or more contact center communication channels and across multiple states and/or products. To ... the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives. * Able to proactively.../KNOWLEDGE, SKILLS & ABILITIES** : 1-3 years Sales and/or Customer Service experience in a fast paced,… more
- SolomonEdwards (Albany, NY)
- …For more information, visit SolomonEdwards Position Summary: SolomonEdwards is looking for a Customer Experience Specialist I for one of its mortgage clients to ... Plano, TX Essential Duties: - Operate in a call center environment as a customer success advocate....and values. Qualifications: - Mortgage and/or financial services call center experience is a plus. - Bilingual… more
- Amazon (New York, NY)
- …a critical role in accelerating AWS revenue growth while helping customers enhance their contact center operations and customer engagement in a rapidly ... Customer Success Specialist Amazon Connect within the AWS Customer Success Center of Excellence, you will...or sales experience . - 5+ years of Contact Center Solutions. - 10+ years in… more
- TEKsystems (Buffalo, NY)
- …opportunities to assist with chat and message center as you gain additional experience . We provide superior customer service in a work from home environment ... and training * Perform other duties as assigned Skills Customer service, Call center , Customer ...* Ability to type 30 words a minute * Experience working in a customer service related… more
- Amazon (New York, NY)
- …feedback on observations and trends. They will also serve as a key contact for escalated customer issues, assisting with training and ensuring adherence ... (QA). * Serve as a reference and point of contact for escalated customer situations, offering guidance...diploma or equivalent. Preferred Qualifications * 2+ years of experience in Customer Service or a related… more