• Bilingual Contact Center Agent

    Pearl Interactive Network (Albany, NY)
    **Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to Join Our Talent Community in preparation for future disaster relief efforts.** ... is valued and your growth is supported? We're seeking contact center agents who love helping others,...Spanish) + Must have at least 6 months of customer service-related experience + Basic knowledge Microsoft… more
    Pearl Interactive Network (08/01/25)
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  • Contact Center Supervisor (Safe Act)

    M&T Bank (Williamsville, NY)
    …documents and procedures Previous call center , banking operations, or customer service experience **Physical Requirements:** N/A M&T Bank is committed ... position is the first level of management within the Contact Center . Directs the daily workflow of...inclusive of a minimum of 2 years' work leadership experience Excellent customer service skills with ability… more
    M&T Bank (06/10/25)
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  • Contact Center Quality Specialist…

    ASM Research, An Accenture Federal Services Company (Albany, NY)
    …assurance program creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving ... and analyzes customer feedback to evaluate overall customer experience . Assigns root cause and identifies...+ Professional Certifications or License + 8+ years of experience in call center , quality control, quality… more
    ASM Research, An Accenture Federal Services Company (07/11/25)
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  • Contact Center Triage Consultant…

    ASM Research, An Accenture Federal Services Company (Albany, NY)
    …Performs call follow-up and reporting as assigned. + Demonstrates outstanding customer service. + Demonstrates exceptional understanding of military culture and ... is maintained. + Acts as a clinical Point of Contact (POC) for the supervisors when indicated by business...+ 8 - 15 years of relevant post-graduate work experience in counseling, social work, and mental health services.… more
    ASM Research, An Accenture Federal Services Company (06/25/25)
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  • Contact Center Sales…

    M&T Bank (Williamsville, NY)
    … Required:** Associate's degree and a minimum of 2 years mortgage origination and/or customer service experience , or in lieu of a degree a combined minimum ... including a minimum of 2 years mortgage originator and/or customer service experience . **Education and Experience Preferred:** General PC knowledge and… more
    M&T Bank (06/24/25)
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  • Contact Center Knowledge Manager…

    ASM Research, An Accenture Federal Services Company (Albany, NY)
    …diagrams, etc.) that increase the end users' understanding of the Customer /program system. + Translates development requirements into required documentation changes. ... manufacturers. **Minimum Qualifications** + Associate's Degree or equivalent relevant experience . Bachelor's Degree preferred. + Industry leading certification for… more
    ASM Research, An Accenture Federal Services Company (07/15/25)
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  • Sr. Call Center Rep - Escalations…

    Broadview FCU (Albany, NY)
    …of education and experience will also be considered). + Minimum of 2 years' contact center experience + Lending certification a plus. + Flexible to work ... ensuring first- contact resolution and a positive member experience within a call center environment. +...metrics such as call handling time, quality assurance and customer satisfaction scoring. + Log all member inquiries within… more
    Broadview FCU (07/10/25)
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  • Automotive Call Center Service Rep - Part…

    Hoselton (East Rochester, NY)
    …others! You Should + Have at least 1 year of customer service experience (call center experience is preferred but not required) + Demonstrate agenuine ... Follow up with customers using outbound phone scripts and customer contact lists + Outbound calls include...have a pleasant phone manner + High volume call center experience preferred but not required +… more
    Hoselton (07/30/25)
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  • Senior Delivery Consultant - Connect and Lex,…

    Amazon (New York, NY)
    …Science, Engineering, related field, or equivalent experience - 5+ years of experience as a contact center technology architect, enterprise IT Architect ... business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise...Service) at enterprise scale in a contact center environment - 3+ years hands-on coding experience more
    Amazon (05/14/25)
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  • Strategic Account Manager (OEM Data Center

    Ralliant (Albany, NY)
    …OEMs. This role is an exciting opportunity for a driven sales professional with experience in the data center ecosystem who excels at leveraging existing ... related field. + 3+ years of technical B2B sales experience in the data center equipment industry...to grow key OEM account business and develop long-term customer relationships. + Experience with value-based selling,… more
    Ralliant (07/23/25)
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