- Kyndryl (Richmond, VA)
- …+ Strong leadership and transformation skills. + Deep understanding of contact center technologies and customer experience strategies. + Experience ... experience (CX) transformation strategies. + Drive modernization of contact center technology platforms, including cloud-based CCaaS adoption and AI/ML… more
- IBM (Reston, VA)
- …you're ready to bring insights and experience in areas such as Customer Contact Center , Salesforce, ServiceNow, Generative AI and digital transformation, ... deep knowledge of technology platform providers to support the Customer Contact Center ecosystem * Experience in the Federal Sales lifecycle, including… more
- Zoom (Richmond, VA)
- …Solution Engineering team. Do you have a passion for working with customers? Do you have experience working in the Contact Center industry? Do you have a ... and functionality of technologies. Responsibilities + Designing and implementing contact center solutions to meet business requirements and customer needs +… more
- CoStar Realty Information, Inc. (Richmond, VA)
- Finance Customer Contact Center Specialist Job Description **CoStar Group Company Intro:** CoStar Group (NASDAQ: CSGP) is a leading global provider of ... energetic, highly motivated individual to join our growing Finance Customer Contact Center team. If..."World-Class" experience with every interaction. The Finance Customer Contact Specialist will work collaboratively in… more
- University of Virginia (Charlottesville, VA)
- Thank you for considering a customer service Contact Center position at UVA Health! UVA Health professionals share a common bond: to pursue excellence in ... everything we do for our patients. As a Contact Center team member at UVA Health,...Graduate or Equivalent Experience : 1 year of customer service or call center preferred Licensure:… more
- Mass Markets (VA)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... learn our account management systems while helping improve the customer experience during a difficult time. Our...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- Mass Markets (VA)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... new products and services, and ensure best in class customer experience . In addition to being the...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- General Dynamics Information Technology (Fairfax, VA)
- …to Obtain:** None **Public Trust/Other Required:** Other **Job Family:** SCA **Skills:** Call Center , Customer Service,Data Entry ** Experience :** 0 + years of ... agent for change, with a passion for providing world-class customer service + Energetic and enthusiastic with a desire...Manage a high volume of calls in an inbound contact center environment supporting individuals, families, and… more
- Amazon (Herndon, VA)
- …- 5+ years of experience building integrations across WFM, CRM, and contact center solutions or experience with communications protocols and APIs ... roadmap. Our team is at its best when a customer is thinking big and needs specialized experience...Team is made up of deep CX and Enterprise Contact Center domain experts who work directly… more
- University of Virginia (Charlottesville, VA)
- …keeping them updated on various aspects of their visit. This role fully supports the Contact Center during the entire shift. * Manages large volumes of inbound ... * Simple scheduling * Adheres to the service line Contact Center metric standards Team Members are...(AVS) to patients. Provides school/work excuses as appropriate. + Customer Service & Patient Experience : + Serves… more