- University of Virginia (Charlottesville, VA)
- …keeping them updated on various aspects of their visit. This role fully supports the Contact Center during the entire shift. * Manages large volumes of inbound ... * Simple scheduling * Adheres to the service line Contact Center metric standards Team Members are...(AVS) to patients. Provides school/work excuses as appropriate. + Customer Service & Patient Experience : + Serves… more
- Canon USA & Affiliates (Chesapeake, VA)
- …degree or equivalent post-secondary technical/business education - 2-5 years of recent supervisory experience , preferably in a contact center environment - ... Saturdays) Canon ITS is seeking a dynamic and motivated Contact Center Supervisor to lead a team...daily guidance, performance coaching, and operational oversight-ensuring a high-quality customer experience and a motivated, efficient team.… more
- Pearl Interactive Network (Richmond, VA)
- **Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to Join Our Talent Community in preparation for future disaster relief efforts.** ... is valued and your growth is supported? We're seeking contact center agents who love helping others,...Spanish) + Must have at least 6 months of customer service-related experience + Basic knowledge Microsoft… more
- United States Senate Federal Credit Union (Staunton, VA)
- …assists in the daily activities involved in the operation of the retail branch and/or contact center . Serves as an ambassador of USSFCU by espousing our "Better ... asked to assist at other branches and/or support the contact center depending on staffing needs. +...experience at a financial institution with relationship deepening, customer service and cash handling environment. Skills: Ability to… more
- Baylor Scott & White Health (Richmond, VA)
- …healthcare professionals to clinic administrative and provider staff. **Key Success Factors** + Experience in a call center , customer service, or healthcare ... based on position type and/or level **Job Summary** The Contact Center Specialist 1, under close supervision,...and electronic requests. + Ensures a positive and exemplary experience with all customers by focusing on customer… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …assurance program creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving ... and analyzes customer feedback to evaluate overall customer experience . Assigns root cause and identifies...+ Professional Certifications or License + 8+ years of experience in call center , quality control, quality… more
- Mass Markets (VA)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... High school Diploma/GED + Previous experience in customer service or a call center environment....and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- KBR (Mclean, VA)
- Title: Customer Service Center Manager Title: Customer Service Center Manager Belong. Connect. Grow. with KBR! KBR's National Security Solutions team ... award KBR is seeking a highly motivated and career-oriented Customer Service Center Manager to join our...address their concerns and/or pointing them to the appropriate contact within the customer organization that can… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …Performs call follow-up and reporting as assigned. + Demonstrates outstanding customer service. + Demonstrates exceptional understanding of military culture and ... is maintained. + Acts as a clinical Point of Contact (POC) for the supervisors when indicated by business...+ 8 - 15 years of relevant post-graduate work experience in counseling, social work, and mental health services.… more
- KBR (Mclean, VA)
- Title: Customer Service Center Representative Title: Customer Service Center Representative Belong. Connect. Grow. with KBR! KBR's National Security ... award KBR is seeking a highly motivated and career-oriented Customer Service Center Representative to join our...address their concerns and/or pointing them to the appropriate contact within the customer organization that can… more
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