- CalSTRS (Sacramento, CA)
- …to join the Contact Center Team as a Contact Center Analyst. Customer Service is the first point of contact for CalSTRS' members, benefit ... complete, and timely responses to each inquiry. The Contact Center provides quality customer service to CalSTRS members, benefit recipients, and others… more
- Mass Markets (CA)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... RESPONSIBILITIES WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO? This position supports customer service , technical support, and customer … more
- Stanford University (Stanford, CA)
- HR Service Center Customer Service...1 team, which serves as the first point of contact for HR inquiries and handles I-9 processing and compliance. ... Resources (UHR) department, Stanford is currently establishing an HR Service Center (HRSC) to better support campus...technology. Stanford University Human Resources (UHR) is seeking a customer service manager within the University Human… more
- Kyndryl (Sacramento, CA)
- … agents. + Strong leadership and transformation skills. + Deep understanding of contact center technologies and customer experience strategies. + Experience ... to lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in… more
- WSP USA (San Francisco, CA)
- **Overview:** WSP is seeking an experienced Contact Center Systems Administrator to work in conjunction with our IT Service Desk and Customer Service ... have a strong background in Genesys Cloud CX, Cisco Contact Center and an ability to work...implement proactive measures to minimize downtime and continuously improve service . + Maintain CX design documentation, standards, and procedures… more
- Stanford University (Stanford, CA)
- HR Service Center Customer ...centers of expertise (COEs). As the first point of contact for employee HR inquiries, this role documents inquiries ... City campus.** **JOB PURPOSE:** **Under direct supervision, the HR Service Center ( Customer Service... Focus:** **Serve as a welcoming first point of contact for HR knowledge and assistance. Provide helpful, accurate… more
- Humana (Sacramento, CA)
- …+ **Experience as a Lead solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + ... model + Provide best practice recommendations and optimization opportunities within the contact center experience platform + Collaborate with internal and… more
- Financial Partners Credit Union (Costa Mesa, CA)
- …training; or equivalent combination of education and experience. Associate's degree preferred. Customer Service and/or call center experience, previous ... contact channels (phone, e-mail, chat, etc.). Provide excellent service to all members of the credit union by...preferred. Proven ability to assist in team motivation. Strong customer service skills, strong ability to cross… more
- University of Southern California (Los Angeles, CA)
- … CenterApply (https://usc.wd5.myworkdayjobs.com/ExternalUSCCareers/job/Los-Angeles-CA University-Park-Campus/ Customer - Service -Representative--Housing- Customer ... Customer Service Representative, Housing Customer... Customer Service Representative, Housing Customer Service...Tracks problem status until resolution is achieved. Maintains close contact with customer to give updates on… more
- Pearl Interactive Network (Sacramento, CA)
- **Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to Join Our Talent Community in preparation for future disaster relief efforts.** ... is valued and your growth is supported? We're seeking contact center agents who love helping others,...callers to proper channels. + Display excellent communication and customer service skills and exhibit a high… more
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