- Amazon (Santa Clara, CA)
- …Engineers to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud. The position represents ... AWS services? Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver...that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the… more
- WSP USA (Los Angeles, CA)
- … management operations for the Orange County Transportation Authority's (OCTA) 405Express Lanes Customer Service Center . This role requires an ITIL v4 ... service management for WSP-managed technologies within the Customer Service Center environment +...Resource Planning) concepts and integration + Knowledge of Cisco Contact Center technologies and call center… more
- Dignity Health (Rancho Cordova, CA)
- … Service Representative (MA/PSR) position is the first point of phone customer service contact for our patients, physicians, other clinic ... utilizing an electronic appointment management system, electronic health record, and contact center system. + In addition, may assist with referrals and… more
- UGI Corporation (Rocklin, CA)
- … team. In this critical role, you'll be the eyes and ears of our contact center operations, monitoring live performance metrics and taking proactive action to ... You'll Do As our Real Time Specialist, you'll be at the heart of our contact center operations: Real-Time Operations Management + Monitor inbound contact … more
- The County of Los Angeles (Los Angeles, CA)
- …Committee and Environment of Care Committee. Oversees all departmental service contracts and ensures contractual obligations and established performance metrics ... (NFPA) and other regulatory agencies. Manages administration of training programs, customer relations and budget administration. Maintains up to date knowledge of… more
- Ventura County (Ventura, CA)
- …+ Questions Description Are you a dynamic and organized individual with exceptional customer service skills? The Ventura County Health Care Agency is seeking ... exciting opportunity to join our team. Distinguishing Characteristics: Incumbents perform customer service delivery, routine clerical and manual tasks including… more
- CGI Technologies and Solutions, Inc. (San Diego, CA)
- …perform various clerical and repetitive manual functions to support the customer service and adjudication departments. Additionally, perform various processing ... and other issues requiring more senior-level expertise * Assist the Government Customer Service Manager (CSM) with inquiries from Congress, Headquarters, White… more
- Banc of California (Santa Ana, CA)
- …coaching, and guidance to the Treasury Services Team, ensuring a high standard of customer service and operational excellence. The manager oversees customer ... audit standards. + Promotes a culture of accountability, integrity, and exceptional customer service . + Conducts system-platform analysis, assessing areas of… more
- Verint Systems, Inc. (Sacramento, CA)
- …is positioned in the customer accounts as the "platform of choice" for their contact center . + Present In-depth Verint's Engagement Data Hub to senior IT and ... Data Science. + 10+ years of in-depth experience with contact center operations - either in a...+ Strong analytical and critical thinking skills. + Excellent customer service and leadership skills. + Effective… more
- Ventura County (Ventura, CA)
- …and evaluating information, problems, and options with logic and good judgment + Customer Service - Ensuring consistent, responsive, and superior delivery of ... for the first 10,400 hours or 5 years of service ; vacation accruals increase at 5, 11, 12, 13,...compliance regulations, as well as internal performance standards. + Contact individuals, public and private agencies, businesses, and other… more