- Mass Markets (Killeen, TX)
- …+ Responsible for hiring, coaching and terminating call center employees + Be a subject matter expert on your client's business + Manage remote employees ... Ability to work in a professional, fast-paced environment + Strong understanding of the contact center environment and the key levers to enhance performance and… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management ... system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks… more
- Mass Markets (Killeen, TX)
- …+ Manage hiring, onboarding, coaching, and, when necessary, terminations. + Serve as a subject matter expert on client-specific operations. + Manage remote ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
- Mass Markets (Killeen, TX)
- …+ Support hiring, onboarding, and disciplinary actions as needed. + Serve as a subject matter expert on client-specific processes and expectations. CANDIDATE ... and able to report to one of our physical contact center locations. To be considered for...and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I… more
- Fresenius Medical Center (Coppell, TX)
- …and local business leaders. **PRINCIPAL DUTIES AND RESPONSIBILITIES:** + Serve as business/technical subject matter expert ( SME ) for various technologies ... operations. + Provide business/technical support to Corporate, Supply Chain, Distribution Center personnel for Supply Chain system initiatives, including testing and… more
- Mass Markets (Killeen, TX)
- …coaching, and termination processes for call center staff + Serve as a subject matter expert on client-specific operations + Manage remote employees as ... This is a full-time, on-site position at one of our physical contact center locations. We offer competitive compensation, performance-based bonuses,… more
- MD Anderson Cancer Center (Houston, TX)
- …building and utility equipment, respond to customer calls, provide support to emergencies, subject matter expert , provide leadership and critical thinking. ... JOB SPECIFIC COMPETENCIES Maintain, Repair, Troubleshoot - Subject Matter Expert Lead or...and installations are compliant. Functions as a point of contact for vendors. Prepares and submits reports. Participates in… more
- MD Anderson Cancer Center (Houston, TX)
- …MISSION STATEMENT The mission of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding ... ensure repairs and installations are compliant. Functions as a point of contact for vendors. Prepares and submits reports. Participates in process improvement… more
- Veterans Affairs, Veterans Health Administration (Dallas, TX)
- …delineations of roles and adapting a team approach to effective patient care. Provides subject matter expert consultation to staff and provides teaching and ... that have various tours to include evenings and weekend. The Social Work Supervisor provides direct supervision of subordinates and directs the work of staff.… more
- Federal Aviation Administration (Fort Worth, TX)
- …The Airway Transportation Systems Specialists (ATSS) at this level is recognized as the subject matter expert in their field. All duties of an ... to the FAA. Represents the organization as the primary technical point of contact on projects, programs, and other work activities to coordinate and implement plans… more
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