- M&T Bank (Buffalo, NY)
- …onsite and in person collaboration the other three days._ Manages the activities of our Contact Center Technology support team (ECCI - Off The Hook) ... major project activities. Remain current on activities outside the team that may impact the team or...experience and 3 years' leadership experience + **Extensive** **Call Center Technology or Contact Center … more
- Camping World (NY)
- …our dynamic, customer-focused organization and bring your unique perspective and expertise to our contact center team ! **What You'll Do:** + Develop and ... We are looking for a Contact Center Engineer to join our team responsible for overseeing a suite of call center systems. This role involves maintaining… more
- Molina Healthcare (NY)
- …by modeling our vision and values in their daily actions. * Dynamic leadership for Contact Center management team and agents. * Partners with Health Plan, ... goals for service and compliance. This role will support contact center operations for all LOB's &...inquiries, service requests, suggestions and complaints. Directly and through team members resolves both member and provider inquiries and… more
- Pearl Interactive Network (Albany, NY)
- …Foster a positive work environment by providing support, guidance, and mentorship to the contact center team . + Lead initiatives to improve employee ... The **Operations Site Managers (OSM)** is responsible for overseeing daily contact center functions, ensuring optimal workforce management, maintaining quality… more
- Evolent (Albany, NY)
- …looking for a Supervisor, Provider Services to play a pivotal role in leading our contact center team , ensuring the effective and efficient management of ... **What You Will Be Doing:** + Supervise, mentor, and develop a team of contact center representatives. + Conduct regular performance evaluations, provide… more
- Weill Cornell Medical College (New York, NY)
- … center and overall patient care needs. Promotes transparent communication among Contact Center leadership team . + Establishes measurable indicators of ... **Position Summary** Responsible for growing the Clinical Triage vertical within the Contact Center . The clinical triage vertical is a critical component to the… more
- Cardinal Health (Albany, NY)
- …limited to nursing staff + Oversight of daily clinical operations for patient access support contact center team members and provide daily support ensuring ... Oversight of clinical training, coach, teach, train, and mentor team members while monitoring individual and team ...+ Coordinate with senior leadership and Advice and Counsel Center to determine appropriate corrective action, not limited to… more
- Nestle (New York, NY)
- …and Training_ * Develop and lead a highly specialized team within our Center of Excellence, contact center . * Provide line management, coaching and ... heart of what we do. As part of our team , you'll be empowered to inspire, care, act, and... Center 's strategic B2C businesses, sitting within our contact center as part of the newly… more
- Sprinklr (NY)
- …Fortune 100. Learn more about our culture here: The Sprinklr Way. **Job Description** ** Contact Center experience is required for this role** Working on the ... **Platinum Support Team ** the **Support Account Manager** is the main technical...makes you qualified?** + **Experience deploying Voice and Non-Voice Contact center applications** like Genesys Engage, Amazon… more
- General Physicians PC (Buffalo, NY)
- #25-0524 Buffalo, NY, USA Job Description Contact Center Supervisor Who we are : Join General Physician, PC. - one of WNY's largest and most respected ... quality of the lives of our patients. Location: Cardiology Contact Center at our corporate office in...with the Director and clinical services teams. + Optimize team scheduling with high-touch staff communication and contact… more
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