• VP Contact Center Technology…

    M&T Bank (Buffalo, NY)
    …onsite and in person collaboration the other three days._ Manages the activities of our Contact Center Technology support team (ECCI - Off The Hook) ... major project activities. Remain current on activities outside the team that may impact the team or...experience and 3 years' leadership experience + **Extensive** **Call Center Technology or Contact Center more
    M&T Bank (03/25/25)
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  • AVP, Call Center Operations (Inbound…

    Molina Healthcare (NY)
    …by modeling our vision and values in their daily actions. * Dynamic leadership for Contact Center management team and agents. * Partners with Health Plan, ... goals for service and compliance. This role will support contact center operations for all LOB's &...inquiries, service requests, suggestions and complaints. Directly and through team members resolves both member and provider inquiries and… more
    Molina Healthcare (05/02/25)
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  • Supervisor, Provider Services

    Evolent (Albany, NY)
    …looking for a Supervisor, Provider Services to play a pivotal role in leading our contact center team , ensuring the effective and efficient management of ... **What You Will Be Doing:** + Supervise, mentor, and develop a team of contact center representatives. + Conduct regular performance evaluations, provide… more
    Evolent (05/16/25)
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  • Nurse Manager-Clinical Triage, FDTC

    Weill Cornell Medical College (New York, NY)
    center and overall patient care needs. Promotes transparent communication among Contact Center leadership team . + Establishes measurable indicators of ... **Position Summary** Responsible for growing the Clinical Triage vertical within the Contact Center . The clinical triage vertical is a critical component to the… more
    Weill Cornell Medical College (05/01/25)
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  • ZCX Channel Consulting Solution Engineer

    Zoom (New York, NY)
    About this Role Zoom is looking to grow its global Contact Center Solution Engineering team , seeking a talented Partner Consulting Solution Engineer with ... have a passion for working with Partners? Do you have experience working in the Contact Center industry? Do you have a passion for diving into technology that… more
    Zoom (05/28/25)
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  • Digital Engagement Innovation Manager (Customer…

    Nestle (New York, NY)
    …and Training_ * Develop and lead a highly specialized team within our Center of Excellence, contact center . * Provide line management, coaching and ... heart of what we do. As part of our team , you'll be empowered to inspire, care, act, and... Center 's strategic B2C businesses, sitting within our contact center as part of the newly… more
    Nestle (05/15/25)
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  • Technical Support Account Manager - Contact

    Sprinklr (NY)
    …Fortune 100. Learn more about our culture here: The Sprinklr Way. **Job Description** ** Contact Center experience is required for this role.** Working on the ... **Platinum Support Team ** the **Support Account Manager** is the main technical...makes you qualified?** + **Experience deploying Voice and Non-Voice Contact center applications** like Genesys Engage, Amazon… more
    Sprinklr (05/24/25)
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  • Contact Center Supervisor

    General Physicians PC (Buffalo, NY)
    #25-0524 Buffalo, NY, USA Job Description Contact Center Supervisor Who we are : Join General Physician, PC. - one of WNY's largest and most respected ... quality of the lives of our patients. Location: Cardiology Contact Center at our corporate office in...with the Director and clinical services teams. + Optimize team scheduling with high-touch staff communication and contact more
    General Physicians PC (05/10/25)
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  • Caregiver Experience Lead (Remote)

    Sharecare (Albany, NY)
    …agents, ensuring consistent performance and professional growth. + Act as the main point of contact for the call center team , addressing their needs and ... for our employees. The Employee Experience Lead will manage a team of call center agents, handle high-level employee escalations, and work closely with internal… more
    Sharecare (05/07/25)
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  • Capgemini Invent - Contact Center

    Capgemini (New York, NY)
    **ROLE TITLE:** **_Senior Consultant - Contact Center (_** _NYC, ATL, CHI, SFO)_ **_About the Enterprise Transformation team_** At Capgemini Invent, we believe ... Invent, you will support and deliver end-to-end transformation initiatives across contact center operations, customer service, and service operations. Your… more
    Capgemini (05/13/25)
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