- ICF (San Antonio, TX)
- …for a team of call specialists for a national call center project using comprehensive decision-making skills and professional judgment to ensure quality call ... you will be a critical member of the Call Center Operations Team , serving as the frontline...such an accommodation is needed, candidates are instructed to contact us in advance at ###@icf.com . We are… more
- Mass Markets (Killeen, TX)
- …+ Proficiency with computers is essential. + Proficiency in claims management systems, contact center platforms, and MS Office products. + Strong verbal and ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
- Carrington (Plano, TX)
- …+ Ensure that new system changes are implemented correctly and do NOT affect the contact center metrics or alter accordingly. + Manage programs and queries to ... **Come join our amazing team and work remote from home!** The Business...and processes including delinquency dialer routines, call routing and contact center fundamentals preferred. + Ability to… more
- AON (The Woodlands, TX)
- …knowledge, data entry ability, and interpersonal skills to assess and deliver feedback on contact center calls. + Passion for learning and coaching + Experience ... Quality Assurance (Sr. Analyst) As part of an industry-leading team , you will help empower results for our clients...as a Contact Center Rep (knowledge of processes, metrics,… more
- Chewy (Richardson, TX)
- …training programs, and system enhancements align with and support the success of contact center operations. + Reporting and Data Insights: Regularly build and ... in a sophisticated, high-demand customer-first environment. + Deep understanding of contact center operations, workforce management tools (eg, Kronos/UKG, NICE,… more
- Pearl Interactive Network (El Paso, TX)
- …and contact - center capabilities. Pearl's focus areas include contact center services, behavioral and mental health, and helpdesk/digital transformation. ... case studies, digital demand gen) that highlight Pearl's consultative, compassionate contact - center model. + Monitor market trends, competitor activity, and… more
- Mass Markets (Killeen, TX)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT… more
- Mass Markets (TX)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... efficiency and service quality. + Lead and mentor a team of managers, supervisors, and call center ...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact… more
- ICF (San Antonio, TX)
- …Assistant Lead Supervisory Call Specialist with experience in program oversight, call center operations, and working with immigrant youth and families. The candidate ... leadership and exercise effective management of teams of call center supervisor, call specialists, and other related support positions.... metrics and how they drive performance. + Solid team builder and team player with proven… more
- Biomat USA, Inc. (Texarkana, TX)
- …performance targets related to donor throughput, quality, and productivity. + Partners with Center Manager and Quality team to identify and resolve deviations or ... Would you like to join an international team working to improve the future of healthcare?...role in the day-to-day operations of the plasma donor center . As a senior frontline leader, this role is… more