- Concentrix (Austin, TX)
- …, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and ... considerations + **Telephony Knowledge** (Preferred): Experience with SIP protocols, contact center technologies, or voice systems **Leadership Skills**… more
- Mass Markets (TX)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... with their insurance policies. + Work closely with other team members and departments to ensure a cohesive customer...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact… more
- Mass Markets (TX)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... targets. + Build and manage a high-performing remote sales team across multiple regions. + Identify and secure new...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact… more
- Mass Markets (TX)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT… more
- HCA Healthcare (Kingwood, TX)
- …leadership by working cooperatively with ancillary nursing and other patient care team personnel in maintaining standards for professional nursing practice in the ... also perform other reasonably related business/job duties as assigned. Kingwood Medical Center reserves the right to revise job duties and responsibilities as the… more
- Santander US (Austin, TX)
- …and report on agent adherence and productivity. Maintain multiple databases on staffing, contact center metrics, and systems. Monitor and test VRU availability ... in real-time adherence (RTA) and scheduling to join our team . performs a wide variety of service and operational...performing WFM functions (specifically scheduling and RTA) in a contact center environment. Required + Strong knowledge… more
- Amazon (Austin, TX)
- …one of the fastest growing services in the history of AWS, and a leader in the Contact Center as a Service (CCaaS) space. This AI-powered cloud contact ... sales experience in related areas (ie customer experience management, contact center ), is a self-starter, and is...to operate both tactically and strategically. As a key team member in this fast growing space, sellers have… more
- Chewy (Dallas, TX)
- …years industry experience in lieu of degree). + 2-3 years of multi-channel contact center management experience (Workforce Management strongly preferred), with a ... efficiency through advanced workforce management approaches. As a key team member, you will have a significant impact on...+ Ability to make agile judgment decisions in ambiguous contact center performance conditions. + Proven analytical… more
- Texas A&M University System (College Station, TX)
- …position is designed to support the technological and digital media needs of the Center , much of which involves two symposia, the Turbomachinery & Pump Symposia, and ... programming for dependable, capable method of distribution. + Primary contact to TAMU Library Services on loading Proceedings for...similar to the above tasks in support of the Center 's activities beyond the main symposia throughout the calendar… more
- UT Health San Antonio (San Antonio, TX)
- …Chair, Department of Communication Sciences and Disorders University of Texas Health Science Center at San Antonio The University of Texas Health Science Center ... program management skills who can mentor and lead a team of dedicated faculty members in a distinctive and...each of the core missions of the academic health center : teaching, research, service, and patient care; . Conduct… more