- ABBTECH Professional Resources, Inc. (VA)
- …and related platforms. The IT Project Manager will be responsible for managing contact center technology solutions, driving program operations, leading ... ensuring FedRAMP compliance and federal standards are met. + Manage Contact Center technology deployments (NICE CXone or Amazon Connect) including… more
- Coinbase (Richmond, VA)
- …through technology and automation. * Background in global-scale customer support or contact center technology . *Nice to haves:* * Experience in fintech, ... contact information. For quick access to screen reading technology compatible with this site[ click here to download](https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn)… more
- Deloitte (Mclean, VA)
- …applications such as Salesforce, SreviceNow, Oracle, or SAP. + Experience with contact center technology strategy, multi-channel routing, self-service ... may be available Preferred : + Experience leading Amazon Connect and other Contact Center as a Service (CCaaS) solution implementations, including integrations… more
- Koniag Government Services (Chantilly, VA)
- …and Infrastructure Solutions, LLC, a Koniag Government Services company, is seeking a Contact Center Content Specialist support KTIS and our government customer. ... Koniag Technology and Infrastructure Solutions (KTIS) is seeking an experienced Contact Center Content Specialist to develop, manage, and optimize content… more
- Verint Systems, Inc. (Richmond, VA)
- …Management programs. Familiarity with Verint or similar products; and/or understanding of Contact Center , cloud technology , call recording, Speech Analytics, ... help complete a complex product sale. * Ability to grasp and describe technology concepts using terminology that an operations person or executive can understand. *… more
- Mass Markets (VA)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT… more
- Mass Markets (VA)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT… more
- University of Virginia (Charlottesville, VA)
- …School of Medicine Division of Endocrinology and Metabolism (Department of Medicine) and The Center for Diabetes Technology (the " Center ") is seeking a ... the Department of Medicine, Division of Endocrinology, and the Center for Diabetes Technology (CDT). Rank and...via email ###@virginia.edu . For further information regarding the Center , please contact Dr. Boris Kovatchev (###@virginia.edu… more
- Amazon (Herndon, VA)
- …business. The Amazon Connect Specialist Team is made up of deep CX and Enterprise Contact Center domain experts who work directly with our customers to solve ... in the software or Internet industries experience - 5+ years of contact center experience Preferred Qualifications - 5+ years of infrastructure… more
- Hilton (Mclean, VA)
- …process experience + Three \(3\) years' experience working in a high\-volume contact center \(daily volumes exceeding 10,000 contacts\), handling both voice ... the Company\.\#LI\-REMOTE **Job:** _Technology_ **Title:** _Senior Manager Customer Excellence \( Contact Center Projects\)_ **Location:** _null_ **Requisition ID:**… more