- Kyndryl (Richmond, VA)
- …and implement customer experience (CX) transformation strategies. + Drive modernization of contact center technology platforms, including cloud-based CCaaS ... to lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in… more
- Hilton (Mclean, VA)
- …these minimum qualifications:** + Two \(2\) years of experience working in a large\-scale contact center \(more than 500 seats\) + Two \(2\) years of experience ... in a workforce management or scheduling role within a large\-scale contact center + Experience using Aspect, Nice, or equivalent WFM tools to create and… more
- Coinbase (Richmond, VA)
- …through technology and automation. * Background in global-scale customer support or contact center technology . *Nice to haves:* * Experience in fintech, ... contact information. For quick access to screen reading technology compatible with this site[ click here to download](https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn)… more
- Deloitte (Rosslyn, VA)
- …applications such as Salesforce, SreviceNow, Oracle, or SAP. + Experience with contact center technology strategy, multi-channel routing, self-service ... may be available Preferred : + Experience leading Amazon Connect and other Contact Center as a Service (CCaaS) solution implementations, including integrations… more
- EDB (Richmond, VA)
- …at the Director level. + Hands-on experience with support platforms, including managing contact center technology and customer interaction solutions. + ... supports major government organizations, financial services, media and information technology companies. EDB's data-driven solutions enable customers to modernize… more
- Verint Systems, Inc. (Richmond, VA)
- …Management programs. Familiarity with Verint or similar products; and/or understanding of Contact Center , cloud technology , call recording, Speech Analytics, ... help complete a complex product sale. * Ability to grasp and describe technology concepts using terminology that an operations person or executive can understand. *… more
- Humana (Richmond, VA)
- …+ **Experience as a Lead Solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + ... model + Provide best practice recommendations and optimization opportunities within the contact center experience platform + Collaborate with internal and… more
- Mass Markets (VA)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT… more
- Mass Markets (VA)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT… more
- University of Virginia (Charlottesville, VA)
- …School of Medicine Division of Endocrinology and Metabolism (Department of Medicine) and The Center for Diabetes Technology (the " Center ") is seeking a ... the Department of Medicine, Division of Endocrinology, and the Center for Diabetes Technology (CDT). Rank and...via email ###@virginia.edu . For further information regarding the Center , please contact Dr. Boris Kovatchev (###@virginia.edu… more