- Kyndryl (Tallahassee, FL)
- …and implement customer experience (CX) transformation strategies. + Drive modernization of contact center technology platforms, including cloud-based CCaaS ... healthcare-focused journey redesign from eligibility verification to care management. + Align contact center transformation with healthcare business models… more
- Humana (Tallahassee, FL)
- …+ **Experience as a Lead Solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + ... model + Provide best practice recommendations and optimization opportunities within the contact center experience platform + Collaborate with internal and… more
- Mass Markets (FL)
- …MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing ... have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT… more
- Mass Markets (FL)
- …MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing ... have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT… more
- USAA (Tampa, FL)
- …decision-makers. **What sets you apart:** + Accomplished leader with expertise building a large contact center + Advanced technology skills using AI or IVR ... auto, property and/or other claims teams to deliver operational business results at scale. Responsible for member service, paying... technology in a contact center environment + Experience building, developing,… more
- Hilton (Tallahassee, FL)
- …these minimum qualifications:** + Two \(2\) years of experience working in a large\-scale contact center \(more than 500 seats\) + Two \(2\) years of experience ... coverage and compliance across multiple desks and lines of business \. + Generate reports and insights to support planning...a workforce management or scheduling role within a large\-scale contact center + Experience using Aspect, Nice,… more
- Walmart (Orlando, FL)
- …to handle customer requests Escalation matrices Customer request process lifecycleManages contact center operations and supports new initiatives Interprets ... the Open Door Policy and applying these in executing business processes and practices Completes work assignments and priorities...are no minimum qualifications._ 1 year's experience in retail, contact center operations, or a related area.… more
- Teleperformance USA (FL)
- …old** + **Bachelor's degree or significant equivalent experience as an Account Manager in the contact center industry** + **2 to 4 years of experience as an ... or project manager preferably working with IVR applications or in the contact center industry** + **Minimum** **requirement** **of** **intermediate Microsoft… more
- Publix (Lakeland, FL)
- **35251BR** **Position Title:** Contact Center Specialist, AM, Facilities- Lakeland **Department:** Facilities **Location:** Lakeland, FL **Description:** Are ... at least three years of customer service experience coordinating business activities or at least three years of experience...Publix retail environment? Publix Super Markets is seeking a Contact Center Specialist to join our Facilities… more
- Brunswick (Edgewater, FL)
- …vision into reality:** Position Overview: As part of the talented Brunswick Boat Group Technology Center team, you will be responsible for the engineering and ... integration of mechanical and propulsion system designs for all Brunswick Boat Group Technology Center programs. This will include the use of Computer Aided… more