- Kyndryl (Albany, NY)
- …and implement customer experience (CX) transformation strategies. + Drive modernization of contact center technology platforms, including cloud-based CCaaS ... healthcare-focused journey redesign from eligibility verification to care management. + Align contact center transformation with healthcare business models… more
- Humana (Albany, NY)
- …+ **Experience as a Lead Solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + ... model + Provide best practice recommendations and optimization opportunities within the contact center experience platform + Collaborate with internal and… more
- Capgemini (New York, NY)
- **ROLE TITLE:** **_Senior Consultant - Contact Center (_** _NYC, ATL, CHI, SFO)_ **_About the Enterprise Transformation team_** At Capgemini Invent, we believe ... Invent, you will support and deliver end-to-end transformation initiatives across contact center operations, customer service, and service operations. Your… more
- Capgemini (New York, NY)
- **ROLE TITLE:** **_Managing Consultant - Contact Center (_** _NYC, ATL, CHI, SFO)_ **_About the Enterprise Transformation team_** At Capgemini Invent, we believe ... strategic initiatives that reshape how organizations design and deliver customer service and contact center experiences. You will manage the full lifecycle of… more
- Amazon (New York, NY)
- …. The Amazon Connect Specialist Team is made up of deep CX and Enterprise Contact Center domain experts who work directly with our customers to solve their ... (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to… more
- Hilton (Albany, NY)
- …these minimum qualifications:** + Two \(2\) years of experience working in a large\-scale contact center \(more than 500 seats\) + Two \(2\) years of experience ... coverage and compliance across multiple desks and lines of business \. + Generate reports and insights to support planning...a workforce management or scheduling role within a large\-scale contact center + Experience using Aspect, Nice,… more
- Rochester Institute of Technology (Rochester, NY)
- **9983BR** **Position Title:** Service Center Analyst III **Organization:** ITS RSC Operations **Job Responsibilities:** + Provide support for multiple departments ... user requests within enterprise ticketing system and knowledge base. Provide first contact resolution per documented expectations. + Represent RIT Service Center … more
- Northwell Health (Melville, NY)
- …Strategic Leadership & Vision: 1. Strategic Planning: Formulate and execute the annual contact center business plan, including the development of strategic ... of deficiencies within critical workflows, systems, and processes directly impacting the contact center 's self-pay billing operations and the patient financial… more
- Kaleida Health (Buffalo, NY)
- …is a transformative leader responsible for building and operating a high-performance, patient-first contact center that serves as the health system's front door. ... position leads the strategy, implementation, and ongoing operations of a centralized contact center across phone, chat, text and self-service channels, designed… more
- Albany Medical Center (Albany, NY)
- …and identifying process analysis and improvement opportunities. The Information Technology Application Architect reviews business plans, strategic direction, ... systems. This position will work with IT teams and business partners to ensure user requirements are understood and...others + Primary contacts will be internal to Information Technology + Contact with other Albany Med… more
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