• Associate, Workforce Management

    Lincoln Financial (Tallahassee, FL)
    …- Minimum Required + 0 - 1+ Years of experience in a contact center and/or workforce management environment directly aligned to the specific duties of ... to ensure optimal service delivery in a dynamic, fast-paced contact center environment. This role is foundational...center environment. This role is foundational within the Workforce Management team, serving as a key… more
    Lincoln Financial (07/31/25)
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  • Manager, Workforce Manager III

    Chewy (Plantation, FL)
    …sophisticated, high-demand customer-first environment. + Deep understanding of contact center operations, workforce management tools (eg, Kronos/UKG, ... developing scalable programs, and improving operational efficiency through strategic workforce management . As a leader, you will...system enhancements align with and support the success of contact center operations. + **Reporting and Data… more
    Chewy (07/18/25)
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  • Manager, Workforce Analytics I

    Chewy (Plantation, FL)
    …experience in lieu of degree). + 2-3 years of multi-channel contact center management experience ( Workforce Management strongly preferred), with ... leader who excels in improving operational efficiency through advanced workforce management approaches. As a key team...+ Ability to make agile judgment decisions in ambiguous contact center performance conditions. + Proven analytical… more
    Chewy (07/29/25)
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  • Workforce Management Support & Time…

    TECO Energy (Brandon, FL)
    …closely with the Manager, Workforce Management and Planning, the Managers, Contact Center , Human Relations (HR) and TECO payroll to ensure employee time ... schedules, skillset assignments and reporting in contact center , business unit and workforce management applications. Performs periodic audits to ensure… more
    TECO Energy (08/07/25)
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  • President, MCI Technology Division

    Mass Markets (FL)
    …KPIs, and leading enterprise-level initiatives + Advanced understanding of contact center technologies, workforce management tools, CRM systems, and ... products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT Services (IT… more
    Mass Markets (07/02/25)
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  • Workforce Analyst

    ASM Research, An Accenture Federal Services Company (Tallahassee, FL)
    …and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure ... reports + Prior experience using Alvaria (formerly Aspect) or similar system for workforce management software for contract volume forecasting, time off … more
    ASM Research, An Accenture Federal Services Company (06/03/25)
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  • Business Management Senior Manager (Secret…

    NANA Regional Corporation (Merritt Island, FL)
    …assessments to ensure compliance with contract and corporate requirements. **HR Liaison & Workforce Management ** + Act as the primary HR liaison, collaborating ... The Business Management Senior Manager is a key leadership role...accommodation for any part of the employment process, please contact us at ###@akima.com or ### (information about job… more
    NANA Regional Corporation (05/12/25)
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  • Call Center Team Leader

    Mass Markets (FL)
    …best practices. + Proficiency in call center software, CRM systems, and workforce management tools. + Excellent verbal and written communication skills. + ... portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT Services (IT Schedule 70), and… more
    Mass Markets (06/13/25)
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  • Call Center Trainer

    Pearl Interactive Network (Tallahassee, FL)
    …about developing others, creating engaging learning experiences, and shaping high-performing contact center teams? At **Pearl Interactive Network** , we're ... always looking for exceptional **Call Center Trainers** to join our **Talent Community** for future...to build and maintain a capable, efficient, and effective workforce that meets the organizational goals by using industry… more
    Pearl Interactive Network (07/04/25)
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  • Senior Management Analyst Supervisor - SES

    MyFlorida (Tallahassee, FL)
    SENIOR MANAGEMENT ANALYST SUPERVISOR - SES - 73005729 Date: Aug 1, 2025 The State Personnel System is an E-Verify employer. For more information click on our ... E-Verify Website (http://www.dms.myflorida.com/ workforce \_operations/human\_resource\_management/for\_job\_applicants/e\_verify) . Requisition No: 857916 Agency: Department of Revenue… more
    MyFlorida (08/02/25)
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