- Chewy (Plantation, FL)
- …sophisticated, high-demand customer-first environment. + Deep understanding of contact center operations, workforce management tools (eg, Kronos/UKG, ... developing scalable programs, and improving operational efficiency through strategic workforce management . As a leader, you will...system enhancements align with and support the success of contact center operations. + **Reporting and Data… more
- Chewy (Plantation, FL)
- …experience in lieu of degree). + 2-3 years of multi-channel contact center management experience ( Workforce Management strongly preferred), with ... leader who excels in improving operational efficiency through advanced workforce management approaches. As a key team...+ Ability to make agile judgment decisions in ambiguous contact center performance conditions. + Proven analytical… more
- TECO Energy (Brandon, FL)
- …closely with the Manager, Workforce Management and Planning, the Managers, Contact Center , Human Relations (HR) and TECO payroll to ensure employee time ... schedules, skillset assignments and reporting in contact center , business unit and workforce management applications. Performs periodic audits to ensure… more
- Mass Markets (FL)
- …KPIs, and leading enterprise-level initiatives + Advanced understanding of contact center technologies, workforce management tools, CRM systems, and ... products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT Services (IT… more
- Teleperformance USA (North Lauderdale, FL)
- **Category :** ** Workforce Management ** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered ... supports business and client objectives for multi-site call center operations. Serve as WFM point of contact...as assigned by WFM director or other members of management ** **Qualifications** + **Minimum 3 years call center… more
- Sprinklr (FL)
- …Bots, and business APIs. + Deep hands-on experience with contact center channels (inbound, outbound, workforce management , digital channels). + ... verticals. You should have a strong understanding of technology such as CCaaS, Contact Center , Telephony, Voice, CPaaS, CRM systems, Social Media Service Clouds,… more
- Evolent (Tallahassee, FL)
- …and resolve technical issues, ensuring minimal disruption to contact center operations. * Service Requests & Incident Management : Efficiently handle ... Incident Management processes. * Performance & Optimization: Partner with contact center operations to analyze business requirements and recommend technical… more
- Molina Healthcare (FL)
- …line with the needs of our members and providers. Requires contact center experience with in-depth Workforce Management experience specializing in ... **KNOWLEDGE/SKILLS/ABILITIES** Develop and deploy workforce management strategies nationwide. Partner with leaders by strategically identifying business needs… more
- Humana (Tallahassee, FL)
- …Process Automation and Analytics, Speech Analytics, Call Recording, Workforce Management , AI/ML, Chatbots etc. + Experience integrating contact center ... + **Experience as a Lead solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** +… more
- NANA Regional Corporation (Merritt Island, FL)
- …assessments to ensure compliance with contract and corporate requirements. **HR Liaison & Workforce Management ** + Act as the primary HR liaison, collaborating ... The Business Management Senior Manager is a key leadership role...accommodation for any part of the employment process, please contact us at ###@akima.com or ### (information about job… more