- Chewy (Plantation, FL)
- …experience in lieu of degree). + 2-3 years of multi-channel contact center management experience ( Workforce Management strongly preferred), with ... leader who excels in improving operational efficiency through advanced workforce management approaches. As a key team...+ Ability to make agile judgment decisions in ambiguous contact center performance conditions. + Proven analytical… more
- Chewy (Hollywood, FL)
- …any assignments as needed. **What you'll need:** + 2+ years call center Workforce Management experience in contact centers. + Proficient in real-time ... customer experiences. You will use your expertise in contact center operations and workforce management to offer valuable reports and insights for our… more
- Teleperformance USA (North Lauderdale, FL)
- **Category :** ** Workforce Management ** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered ... utilized by assigned projects (Blue Pumpkin, IEX, Aspect, etc.)** + **Knowledge of contact center dynamics and company operations within an ACD environment** +… more
- Deloitte (Miami, FL)
- …pioneer in technology who wants to work in a collaborative environment? As the Contact Center Technology Strategy & Modernization Manager you will lead the ... on the strategy, design, and oversight of next generation contact center platforms across an enterprise of...of Genesys Workforce Engagement Module (WEM) for workforce management (WFM) and quality management… more
- Molina Healthcare (FL)
- …line with the needs of our members and providers. Requires contact center experience with in-depth Workforce Management experience specializing in ... **KNOWLEDGE/SKILLS/ABILITIES** Develop and deploy workforce management strategies nationwide. Partner with leaders by strategically identifying business needs… more
- Humana (Tallahassee, FL)
- …Process Automation and Analytics, Speech Analytics, Call Recording, Workforce Management , AI/ML, Chatbots etc. + Experience integrating contact center ... + **Experience as a Lead solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** +… more
- MyFlorida (Tallahassee, FL)
- …on our E-Verify Website (http://www.dms.myflorida.com/ workforce \_operations/human\_resource\_management/for\_job\_applicants/e\_verify) . Requisition No: 859208 ... Agency: Management Services Working Title: STATE WORKFORCE POLICY CONSULTANT - 72002427 Pay Plan: SES Position.... Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions… more
- NANA Regional Corporation (Merritt Island, FL)
- …assessments to ensure compliance with contract and corporate requirements. **HR Liaison & Workforce Management ** + Act as the primary HR liaison, collaborating ... The Business Management Senior Manager is a key leadership role...accommodation for any part of the employment process, please contact us at ###@akima.com or ### (information about job… more
- Mass Markets (FL)
- …best practices. + Proficiency in call center software, CRM systems, and workforce management tools. + Excellent verbal and written communication skills. + ... portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT Services (IT Schedule 70), and… more
- MyFlorida (Tallahassee, FL)
- …\_operations/human\_resource\_management/for\_job\_applicants/e\_verify) . Requisition No: 859787 Agency: Management Services Working Title: CYBERSECURITY OPERATIONS ... CYBERSECURITY OPERATIONS CENTER ANALYST Date: Aug 26, 2025 The State...Analyst Florida Digital Service State of Florida Department of Management Services This position is located in Tallahassee, FL… more