- MAPFRE Insurance (Webster, MA)
- …you ready to be the strategic heartbeat of a high-performing contact center ? MAPFRE Insurance is seeking a dynamic ** Workforce Management Coordinator** ... of experience (or 3-5 years with a high school diploma). + Strong knowledge of contact center operations and workforce software. + Advanced Excel skills and… more
- Molina Healthcare (Boston, MA)
- …line with the needs of our members and providers. Requires contact center experience with in-depth Workforce Management experience specializing in ... **KNOWLEDGE/SKILLS/ABILITIES** Develop and deploy workforce management strategies nationwide. Partner with leaders by strategically identifying business needs… more
- Humana (Boston, MA)
- …Process Automation and Analytics, Speech Analytics, Call Recording, Workforce Management , AI/ML, Chatbots etc. + Experience integrating contact center ... + **Experience as a Lead solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** +… more
- US Bank (Boston, MA)
- …using digital tools Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service. We offer the opportunity ... US Bank is an equal opportunity employer committed to creating a diverse workforce . We consider all qualified applicants without regard to race, religion, color,… more
- MAPFRE Insurance (Webster, MA)
- …future of customer service operations? We're looking for a dynamic ** Workforce Management Specialist** to join our high-performing contact center team. ... US Company: MAPFRE ** Join Our Team as a Workforce Management Specialist!** Are you ready to...ability to interpret complex data sets. + Experience with contact center operations, call routing, and API… more
- Prime Therapeutics (Boston, MA)
- …to lead and direct department activities **Preferred Qualifications** + Work experience in workforce management + Work experience in scheduling and RTA + ... in data or statistical analysis in a production, call center or pharmacy environment + Experience with Workforce...a reasonable accommodation for any part of the employment process, please contact Human Resources at ### or email… more
- East Boston Neighborhood Health Center (Revere, MA)
- …your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center ! As one of the largest community health centers in the country, ... About Us: We are NeighborHealth, formerly East Boston Neighborhood Health Center . NeighborHealth's mission is to promote and sustain healthy communities, families,… more
- State of Massachusetts (Wrentham, MA)
- …for full-time and part-time positions on multiple shifts throughout*Wrentham Developmental Center of the Southeast Region of DDS*.* The Department of Developmental ... Worker I position are available in Wrentham, MA at the Wrentham Developmental Center . *_Duties and Responsibilities (these duties are a general summary and not all… more
- State of Massachusetts (Wrentham, MA)
- …posting for full-time positions on multiple shifts throughout the*Wrentham Developmental Center of the Southeastern Region of DDS*.* The Department of Developmental ... I POSITIONS AVAILABLE IN THE FOLLOWING Wrentham, MA at the Wrentham Developmental Center . */_Duties and Responsibilities (these duties are a general summary and not… more
- State of Massachusetts (Wrentham, MA)
- …Capacity to remain calm in a high stress environment. * Excellent time management and communication skills. * Develop and maintain a respectful, caring, tolerant, ... ($2.7B operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government. For… more
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