- Suburban Propane (Syracuse, NY)
- …to data-driven decision making + Provides ongoing support for Contact Center software applications: workforce management , on-call system, PBX/ACD, call ... and maintain data across our various Contact Center software applications and call management systems....Contact Center software applications and call management systems. You'll serve as the technical liaison between… more
- Molina Healthcare (NY)
- …line with the needs of our members and providers. Requires contact center experience with in-depth Workforce Management experience specializing in ... **KNOWLEDGE/SKILLS/ABILITIES** Develop and deploy workforce management strategies nationwide. Partner with leaders by strategically identifying business needs… more
- Broadview FCU (Albany, NY)
- …workforce performance and budget. + Drive optimization and governance of workforce management tools (eg, Calabrio, Workday), ensuring data integrity, ... NY or Albany, NY, and surrounding areas.Summary of Role: The Manager, Workforce Optimization (WFO) is a strategic leader responsible for designing and executing… more
- Hudson Valley Community College (Troy, NY)
- …year. The college is a recognized leader in career and transfer preparation, workforce training initiatives, distance learning and service to a diverse population of ... students. Hudson Valley has an extension center in Malta, NY known as HVCC North and...service to our community. Program Assistant HV-CS-9751 Office of Workforce Development and Community Education In order to be… more
- Kaleida Health (Buffalo, NY)
- …is a transformative leader responsible for building and operating a high-performance, patient-first contact center that serves as the health system's front door. ... position leads the strategy, implementation, and ongoing operations of a centralized contact center across phone, chat, text and self-service channels, designed… more
- City of New York (New York, NY)
- …management ; printer operations and supplies management ; mailing/inserter equipment management ; high availability of data center services; vendor ... equipment); offsite tape storage operations; mainframe system operator functions; management of the data center equipment and...is grouped together and label; serve as point of contact for visitors to the data center ;… more
- Albany Medical Center (Albany, NY)
- Department/Unit: Care Management /Social Work Work Shift: Day (United States of America) Salary Range: $40,495.10 - $52,643.64 Provides administrative support to the ... meetings and other meetings as necessary. + Maintains department contact lists. + Orders supplies and forms as needed....accommodations. Thank you for your interest in Albany Medical Center ! Albany Medical is an equal opportunity employer. This… more
- City of New York (New York, NY)
- …management ; printer operations and supplies management ; mailing/inserter equipment management ; high availability of Data Center services; vendor ... equipment); offsite tape storage operations; mainframe system operator functions; management of the Data Center equipment and...& Coordination with other NYC Agencies using FISA-OPA Data Center - Serve as point of contact … more
- Amazon (New York, NY)
- …designing and implementing at least 2 of the following contact center solutions: IVR, chat, custom reporting, quality management , agent desktop, or ... related field, or equivalent experience - 3+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact … more
- Albany Medical Center (Albany, NY)
- …create cohesive value chain solutions for customers. They enhance product life-cycle management by understanding and optimizing system workflows. As part of their ... + Collaborate with cross-functional teams to contribute to project life-cycle management + Provide end-user support, troubleshoot issues, and identify configuration… more