- Molina Healthcare (Buffalo, NY)
- …technologies that power voice, video, messaging, digital identity, and contact center experiences-ensuring seamless, intelligent, and secure interactions ... & Digital Engagement** + Lead the **design and deployment of AI-enabled contact center capabilities** , including conversational AI, intelligent routing,… more
- OneMain Financial (New York, NY)
- …responsible for defining and executing the product roadmap for the organization's enterprise contact center platform. This role will drive the development and ... that enables seamless omnichannel communication across all customer touchpoints, including contact center and branch interactions. The Director will work… more
- City of New York (New York, NY)
- …- Monitor and evaluate calls, texts, and chats to/from DOHMH's behavioral health contact center using standardized audit tools. - Analyze quality assurance data ... - Conduct literature reviews and research best practices in crisis intervention and contact center operations. - Support small-scale evaluations to assess the… more
- Oracle (Albany, NY)
- …data center design, construction, and operational requirements. 5. Project Management : Expertise in managing large-scale data center construction projects ... 11. Stakeholder Communication: Serve as the primary point of contact between the company and colocation providers, facilitating clear...Minimum of 12 years of experience in construction project management , with a focus on data center … more
- City of New York (New York, NY)
- … Management Unit. This position is responsible for managing the Center 's financial activities, including budget management , expenditure monitoring, fiscal ... health initiatives. Job Duties and Responsibilities: Budget and Fiscal Management - - Manage the Center 's Personnel Services...implications. Collaboration and Communication - - Serve as the center 's primary point of contact to ensure… more
- CUNY (Queens, NY)
- …experience in the following areas: education and training, or 2 years of workforce development, and 2 years management experience + Experience supervising ... offers more than sixty associate degree programs and more than fifty workforce training, ESOL, GED, and pre-college programs. In 2023, LaGuardia served approximately… more
- Central Hudson Gas & Electric Corporation (Poughkeepsie, NY)
- …works in the Customer Account Services Group and provides direct supervision to customer contact employees in our contact center . Supervisors play a crucial ... role in managing and overseeing the operations of the contact center . Supervisors ensure the customer experience is engaging, efficient, and effective to meet… more
- Weill Cornell Medical College (New York, NY)
- …service forums. + Drives problem management initiatives and serves as a point of contact for the management of critical incidents. + Serves as the primary ... for identifying incidents, events, and analyzing problem trends, overseeing the management and resolution of issues. The role is responsible for correlating… more
- Oracle (Albany, NY)
- …lead facility operations for its portfolio of NNN (Triple Net) leased data center sites across North America. This leader will ensure reliable, compliant, and ... for operational excellence, robust team leadership, strategic vendor and landlord management , and ensuring OCI sites meet the highest standards for security,… more
- Humana (Albany, NY)
- …Process Automation and Analytics, Speech Analytics, Call Recording, Workforce Management , AI/ML, Chatbots etc. + Experience integrating contact center ... + **Experience as a Lead solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** +… more