- Teleperformance USA (North Lauderdale, FL)
- …planning and daily management supports business and client objectives for multi-site call center operations. Serve as WFM point of contact for assigned ... **Category :** ** Workforce Management** **About TP** **TP is a global,...members of management** **Qualifications** + **Minimum 3 years call center experience and 2 years WFM experience** + **Ability… more
- Chewy (Plantation, FL)
- …teams in a sophisticated, high-demand customer-first environment. + Deep understanding of contact center operations, workforce management tools (eg, ... **Our Opportunity:** Chewy is looking for a dynamic ** Manager of Workforce Analytics** to lead...system enhancements align with and support the success of contact center operations. + **Reporting and Data… more
- Chewy (Plantation, FL)
- …years industry experience in lieu of degree). + 2-3 years of multi-channel contact center management experience ( Workforce Management strongly preferred), ... **Our Opportunity:** Chewy is seeking a Manager , Workforce Analytics I to join...+ Ability to make agile judgment decisions in ambiguous contact center performance conditions. + Proven analytical… more
- Humana (Tallahassee, FL)
- …Recording, Workforce Management, AI/ML, Chatbots etc. + Experience integrating contact center applications with other SaaS cloud solution (like Salesforce, ... as a Lead solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys...application at Humana's secure website. + Position reports to Manager , Technology Solutions, IT HPE - Digital Channels &… more
- TECO Energy (Brandon, FL)
- …closely with the Manager , Workforce Management and Planning, the Managers, Contact Center , Human Relations (HR) and TECO payroll to ensure employee time ... profiles, forecasting campaigns, team member schedules, skillset assignments and reporting in contact center , business unit and workforce management… more
- Highmark Health (Tallahassee, FL)
- …and accuracy of workload forecasts, forwarding concerns and recommendations to the Workforce Planning Team Manager . 3. Support scheduling impacts of longer-term ... :** **GENERAL OVERVIEW:** Primary accountability is to perform Command Center support to call center teams and...initiatives, events, or trends. Work with Workforce Planning Team Manager and Customer Service… more
- Kelly Services (Jacksonville, FL)
- **Project Manager ** Kelly Services is currently seeking a Project Manager for one of our top clients in Jacksonville, FL. + Kelly Outsourcing Consulting Group ... of Kelly Services, Inc., is currently seeking a Project Manager for a long-term engagement at one of our...quality, schedule, budget, resources, and risk. Serves as primary contact for client and team queries and concerns. +… more
- CVS Health (Tallahassee, FL)
- …Service (Home Health), this individual will serve as the operational nexus between contact center outreach teams, clinical field providers, and care coordination ... day. We are seeking a proactive and highly organized Manager of Production Management to join the Signify Health...and communicate logistics with both members and providers + Contact Center Oversight + Collaborate with outbound… more
- Textron (Tampa, FL)
- **Technical Service Manager \- Tampa, FL** Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and ... **What you will be doing as a Technical Service Manager :** In this role, you can expect to be...you can expect to be the main point of contact for all aircraft maintenance, ensuring smooth hangar operations… more
- MyFlorida (Melbourne, FL)
- …the position for you. Your duties would include: + Working with the Service Center Manager to develop, implement and monitor operational plans. + Communicating ... achieve the top performance for the customers served. + Providing the Service Center Manager with recommendations for aligning resources. + Determining resource… more