- Teleperformance USA (North Lauderdale, FL)
- …planning and daily management supports business and client objectives for multi-site call center operations. Serve as WFM point of contact for assigned ... **Category :** ** Workforce Management** **About TP** **TP is a global,...members of management** **Qualifications** + **Minimum 3 years call center experience and 2 years WFM experience** + **Ability… more
- Chewy (Plantation, FL)
- …teams in a sophisticated, high-demand customer-first environment. + Deep understanding of contact center operations, workforce management tools (eg, ... **Our Opportunity:** Chewy is seeking a ** Manager of Workforce Analytics** to lead...system enhancements align with and support the success of contact center operations. + Reporting and Data… more
- Chewy (Plantation, FL)
- …years industry experience in lieu of degree). + 2-3 years of multi-channel contact center management experience ( Workforce Management strongly preferred), ... **Our Opportunity:** Chewy is seeking a Manager , Workforce Analytics I to join...+ Ability to make agile judgment decisions in ambiguous contact center performance conditions. + Proven analytical… more
- Humana (Tallahassee, FL)
- …Recording, Workforce Management, AI/ML, Chatbots etc. + Experience integrating contact center applications with other SaaS cloud solution (like Salesforce, ... as a Lead solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys...application at Humana's secure website. + Position reports to Manager , Technology Solutions, IT HPE - Digital Channels &… more
- US Bank (Jacksonville, FL)
- …using digital tools Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service. We offer the opportunity ... an equal opportunity employer committed to creating a diverse workforce . We consider all qualified applicants without regard to...home office; if space is not a home office, manager approval is necessary to ensure appropriate worksite. Generally,… more
- NANA Regional Corporation (Merritt Island, FL)
- The Business Management Senior Manager is a key leadership role responsible for overseeing the financial, procurement, HR liaison, IT, and inventory management ... Strategic Planning** + Provide financial expertise and support to the Program Manager (PM), ensuring effective financial planning, forecasting, and reporting. + Lead… more
- CenterWell (Tallahassee, FL)
- …+ 2+ years of experience in real-time workforce operations, preferably in a contact center or similar environment. + Strong proficiency in WFM software and ... part of our caring community and help us put health first** The Workforce Management Professional 1 Intraday applies and integrates advanced and predictive analysis,… more
- Kelly Services (Jacksonville, FL)
- **Project Manager ** Kelly Services is currently seeking a Project Manager for one of our top clients in Jacksonville, FL. + Kelly Outsourcing Consulting Group ... of Kelly Services, Inc., is currently seeking a Project Manager for a long-term engagement at one of our...quality, schedule, budget, resources, and risk. Serves as primary contact for client and team queries and concerns. +… more
- MyFlorida (Tallahassee, FL)
- …manager is responsible for advising executive management, developing workforce strategies, managing budgets, and ensuring high-quality project delivery. ... MANAGER , EMERGING TECHNOLOGY - 55010331 Date: Aug 20, 2025 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website… more
- Carrington (Jacksonville, FL)
- …+ Ensure that new system changes are implemented correctly and do NOT affect the contact center metrics or alter accordingly. + Manage programs and queries to ... and work remote from home!** The Business Support Services Manager is responsible for leading a team that is...and processes including delinquency dialer routines, call routing and contact center fundamentals preferred. + Ability to… more