- Mass Markets (Killeen, TX)
- …as a trusted partner in the industry. We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO ... contact center . This leadership role is responsible...+ Drive continuous improvement initiatives across training, quality, and workforce management. + Ensure compliance with company policies, client… more
- Chewy (Richardson, TX)
- …teams in a sophisticated, high-demand customer-first environment. + Deep understanding of contact center operations, workforce management tools (eg, ... **Our Opportunity:** Chewy is looking for a dynamic ** Manager of Workforce Analytics** to lead...system enhancements align with and support the success of contact center operations. + **Reporting and Data… more
- Chewy (Dallas, TX)
- …years industry experience in lieu of degree) + 2-3 years of multi-channel contact center management experience in ( Workforce Management strongly preferred), ... **Our Opportunity:** Chewy is looking for a **Team** ** Manager , Workforce Management** to join the...Ability to make agile judgement decisions in ambiguous situations contact center performance conditions. + Proven analytical… more
- The Walt Disney Company (San Antonio, TX)
- …knowledge and execution of Workforce Theory and Best Practices to include all contact center operations and metrics. You will lead an operation that operates ... and Hulu's Viewer Experience team is seeking a Global Manager , Workforce Optimization (GMWFO), who will be...escalated, or urgent issues related to contact center management + Interview and hire workforce … more
- Mass Markets (Killeen, TX)
- …This is a full-time, on-site position at one of our physical contact center locations. We offer competitive compensation, performance-based bonuses, ... We are seeking a highly skilled and motivated Call Center Customer Service Manager to lead a...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services… more
- Humana (Austin, TX)
- …Recording, Workforce Management, AI/ML, Chatbots etc. + Experience integrating contact center applications with other SaaS cloud solution (like Salesforce, ... as a Lead solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys...application at Humana's secure website. + Position reports to Manager , Technology Solutions, IT HPE - Digital Channels &… more
- Biomat USA, Inc. (Odessa, TX)
- …and the disposition of the associated results. + Works in collaboration with the Center Manager to develop the staff's knowledge of their job function and ... as required; reports critical incidents and problematic trends to Center Manager . + Reports compliance status to...family-like culture. Our company has more than tripled its workforce in the last 10 years -- we're growing,… more
- Mass Markets (Killeen, TX)
- …a trusted partner in the industry. We are looking for an Experienced Call Center Manager to oversee operations, drive performance, and ensure client satisfaction ... test. POSITION RESPONSIBILITIES Key Responsibilities: + Oversee daily operations of the contact center , ensuring KPIs and SLAs are consistently met. +… more
- Mass Markets (Killeen, TX)
- …on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
- Highmark Health (Austin, TX)
- …and accuracy of workload forecasts, forwarding concerns and recommendations to the Workforce Planning Team Manager . 3. Support scheduling impacts of longer-term ... :** **GENERAL OVERVIEW:** Primary accountability is to perform Command Center support to call center teams and...initiatives, events, or trends. Work with Workforce Planning Team Manager and Customer Service… more