- Deloitte (Houston, TX)
- …who wants to work in a collaborative environment? As the Contact Center Technology Strategy & Modernization Manager you will lead the technology workstream ... biggest problems that affect customers, partners, constituents, and the workforce . Work You'll Do Are you an experienced, passionate...on the strategy, design, and oversight of next generation contact center platforms across an enterprise of… more
- Chewy (Richardson, TX)
- …teams in a sophisticated, high-demand customer-first environment. + Deep understanding of contact center operations, workforce management tools (eg, ... **Our Opportunity:** Chewy is seeking a ** Manager of Workforce Analytics** to lead...system enhancements align with and support the success of contact center operations. + Reporting and Data… more
- Chewy (Dallas, TX)
- …years industry experience in lieu of degree). + 2-3 years of multi-channel contact center management experience ( Workforce Management strongly preferred), ... **Our Opportunity:** Chewy is seeking a Manager , Workforce Analytics I to join...+ Ability to make agile judgment decisions in ambiguous contact center performance conditions. + Proven analytical… more
- The Walt Disney Company (San Antonio, TX)
- …knowledge and execution of Workforce Theory and Best Practices to include all contact center operations and metrics. You will lead an operation that operates ... and Hulu's Viewer Experience team is seeking a Global Manager , Workforce Optimization (GMWFO), who will be...escalated, or urgent issues related to contact center management + Interview and hire workforce … more
- Mass Markets (Killeen, TX)
- …This is a full-time, on-site position at one of our physical contact center locations. We offer competitive compensation, performance-based bonuses, ... We are seeking a highly skilled and motivated Call Center Customer Service Manager to lead a...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services… more
- Biomat USA, Inc. (Odessa, TX)
- …and the disposition of the associated results. + Works in collaboration with the Center Manager to develop the staff's knowledge of their job function and ... as required; reports critical incidents and problematic trends to Center Manager . + Reports compliance status to...family-like culture. Our company has more than tripled its workforce in the last 10 years -- we're growing,… more
- Humana (Austin, TX)
- …Recording, Workforce Management, AI/ML, Chatbots etc. + Experience integrating contact center applications with other SaaS cloud solution (like Salesforce, ... as a Lead solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys...application at Humana's secure website. + Position reports to Manager , Technology Solutions, IT HPE - Digital Channels &… more
- Mass Markets (Killeen, TX)
- …on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
- Providence (TX)
- **Description** **Senior Manager Call Center Operations \*Remote * This position is open to candidates residing in Alaska, Washington, Montana, Oregon, ... or New Mexico.** Reporting to the Executive Director Patient Engagement, the Senior Manager of Patient Engagement Center (PEC) Operations is responsible for… more
- Insight Global (San Antonio, TX)
- …powers the world's largest online services. The Early Works Construction Project Manager oversees the planning, compliance, and progress of the Early Works General ... vegetation removal, and substation pad construction. Specific Job Task -- This Project Manager will work with the General Contractor engineering team to ensure that:… more